Service Desk Agent

Recruiter:

IOCO

Job Ref:

iOCO01243

Date posted:

Monday, September 12, 2022

Location:

, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Essential functions:

Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
Ensure that all calls are logged within ITSM tool as per the required...

JOB DESCRIPTION:
The Role:
Essential functions:
- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client specific Operational Manuals.
Skills and Experience:
Essential Qualification:
- A+
- N+ or Higher
Preferred Qualification:
- ITIL v3 or ITIL 4
Experience Required:
- 1-2 Yearsâ?? experience in an IT service desk environment
- 1-2 Yearsâ?? Customer service experience .
- 1-2 Yearsâ?? experience in First call resolution .
Other:
Work environment:
- Remote
- Office is Open Plan
Physical demands:
- Sitting
Travel:
- To the office in the event of power outages or bad network from home.
NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Agent I x5
Location: Johannesburg
Salary: Negotiable
iOCO Infrastructure services Invites You to Explore Possibilities. We are looking to hire 5 service desk agents I to join our team. As a service desk agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while c...
24 days ago

1010 _Sub-Product Owner-IT Service Desk (Advance)
Location: Pretoria
Salary:
1010 _Sub-Product Owner-IT service desk (Senior)Location: GautengContract Term: 1 July 2023 - 31 December 2025
28 days ago

Quality Assurance Agent: Call Centre
Location: Pretoria
Salary: Negotiable
My client is seeking a Quality Assurance agent with 5+ yearâ€™s quality management experience in a Call Centre environment to join their team on a 3 year contract. Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality ...
7 days ago

IT Technician
Location: Centurion
Salary: 12000 Monthly
Our Client is looking for an IT Technician, located in Centurion.
Today

Operations Manager
Location: Lephalale
Salary:
Looking for a very strong Operations Manager for a 5 star lodgeCANDIDATES WILL ONLY BE CONSIDERED FROM 5 STAR EXPERIENCE IN LODGES
1 day ago

Programme/Project Manager
Location: Capetown
Salary: Market-Related
Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a qualified and experienced Programme/Project Manager to join this progressive and expanding professional team
1 day ago

Programme/Project Manager
Location: Johannesburg
Salary: Market-Related
Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a qualified and experienced Programme/Project Manager to join this progressive and expanding professional team
1 day ago

Junior Project Manager
Location: Capetown
Salary: Market-Related
Our client, a leading software and solutions developing company, specifically catering to the hospitality, retail and tourism sector, seeks to employ a Junior Project Manager to join this progressive and expanding professional team.
1 day ago

Junior Project Manager
Location: Johannesburg
Salary: Market-Related
Our client, a leading software and solutions developing company, specifically catering to the hospitality, retail and tourism sector, seeks to employ a Junior Project Manager to join this progressive and expanding professional team.
1 day ago

Hostess
Location: Stellenbosch
Salary:
Our client, a renowned winery in Stellenbosch, is in search of a Hostess who can excel in a high-pressure environment and possesses an enthusiastic personality to join their team.
3 days ago

Service Desk Agent

Similar jobs you might be interested in:

Create a free job alert for Service Desk Agent in