Service Desk Agent

Recruiter:

IOCO

Job Ref:

iOCO01243

Date posted:

Monday, September 12, 2022

Location:

, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Essential functions:

Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
Ensure that all calls are logged within ITSM tool as per the required...

JOB DESCRIPTION:
The Role:
Essential functions:
- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client specific Operational Manuals.
Skills and Experience:
Essential Qualification:
- A+
- N+ or Higher
Preferred Qualification:
- ITIL v3 or ITIL 4
Experience Required:
- 1-2 Yearsâ?? experience in an IT service desk environment
- 1-2 Yearsâ?? Customer service experience .
- 1-2 Yearsâ?? experience in First call resolution .
Other:
Work environment:
- Remote
- Office is Open Plan
Physical demands:
- Sitting
Travel:
- To the office in the event of power outages or bad network from home.
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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