Service Desk Agent

 

Recruiter:

IOCO

Job Ref:

iOCO01865

Date posted:

Monday, September 12, 2022

Location:

, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

We are looking for 14 Service Desk Agents  with the addition of the language as per below.

  • 4 x Italian Speaking Agents

 

Skills and Experience:

Required Qualification:

  • A+
  • N+ or Higher

The Role:

We are looking for 14 Service Desk Agents  with the addition of the language as per below.

  • 4 x Italian Speaking Agents

 

Skills and Experience:

Required Qualification:

  • A+
  • N+ or Higher

Preferred Qualification:

  • ITIL v3 or ITIL 4

Experience Required:

  • 1-2 Yearsâ?? experience in an IT service desk environment
  • 1-2 Yearsâ?? Customer service experience .
  • 1-2 Yearsâ?? experience in First call resolution .
Key Accountabilities:

Duties/Responsible:

  • Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
  • Ensure that all calls are logged within ITSM tool as per the required operational processes.
  • Assist team with work overload as and when required and ensure general administration work is up to date.
  • Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
  • Follow appropriate escalation procedures as and when required.
  • Ensure adherence to respective client specific Operational Manuals.
Other:

Work environment:

  • Remote
  • Office is Open Plan

Physical demands:

  • Sitting

Travel:

  • To the office in the event of power outages or bad network from home.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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