Service Desk Analyst

Recruiter:

Data Centrix

Job Ref:

JHB007185/Lizel

Date posted:

Friday, May 15, 2026

Location:

Cape Town, South Africa

SUMMARY:
Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment. Proficient in ITSM and HEAT
Excellent Communication and Interpersonal skills.

POSITION INFO:
Minimum Qualifications:

Matric \ Grade 12 (Compulsory)
Own reliable transport and driver’s license
Tertiary IT qualification
ITIL Foundation

Operational Technical Support

Logging all relevant incident/service request details, allocating categorization and prioritization levels.
Providing first-line investigation and diagnosis
Resolving incidents/service requests when first contacted whenever possible
Escalating incidents/service requests that they cannot resolve within agreed timescales
Keeping users informed of progress
Closing all resolved incidents, requests and other calls
Conducting customer/user satisfaction call-backs/surveys as agreed
Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Management and client reporting.
Review automated reports and log service requests for remedial work

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