Service Desk Coordinator

SUMMARY:
Service Desk Coordinator with the the IT Service Management as a defined by the ITIL. Main functions will be to support the IT infrastructure in the RUN and / or Build team at a technician level

POSITION INFO:
Key Responsibilities:

• Support hardware and software transition planning (BUILD domain).
• Provide IT support and service desk functions for end users (RUN domain).
• Ensure continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.
• Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting.
• Manage IT hardware resources, including inventory, asset tracking, and capacity planning.
• Execute tasks and initiatives assigned to the RUN or BUILD teams.
• Enforce SkyNet security, licensing, and compliance policies.
• Support site visits for implementations, projects, or training when required.
• Assist with system administration, including upgrades, installations, deployments, and network/printer support.
• Contribute to project planning, including documentation, testing, training, and scheduling.
• Prioritise and sequence projects based on business and operational needs.
• Submit monthly reports on project progress, challenges, and planned activities.
• Adhere to all Health & Safety, Quality, and regulatory requirements.
• Participate in IMS improvement programs and assessments.

• Min 5 years of relevant experience in IT
• Degree / Diploma in Information Technology or Computer Science
• Working knowledge of IT Service Desk ticketing systems
• Basic administration of Microsoft Identity Manager
• Basic administration and skills in Microsoft Operating systems and Office 365
• Proficient in PC hardware, software and printer troubleshooting