Service Desk Coordinator

Recruiter:

Network Recruitment

Job Ref:

ITE007290/Mon

Date posted:

Friday, November 14, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
Service Desk Coordinator with the the IT Service Management as a defined by the ITIL. Main functions will be to support the IT infrastructure in the RUN and / or Build team at a technician level

POSITION INFO:
Key Responsibilities:

Support hardware and software transition planning (BUILD domain).
Provide IT support and service desk functions for end users (RUN domain).
Ensure continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.
Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting.
Manage IT hardware resources, including inventory, asset tracking, and capacity planning.
Execute tasks and initiatives assigned to the RUN or BUILD teams.
Enforce SkyNet security, licensing, and compliance policies.
Support site visits for implementations, projects, or training when required.
Assist with system administration, including upgrades, installations, deployments, and network/printer support.
Contribute to project planning, including documentation, testing, training, and scheduling.
Prioritise and sequence projects based on business and operational needs.
Submit monthly reports on project progress, challenges, and planned activities.
Adhere to all Health & Safety, Quality, and regulatory requirements.
Participate in IMS improvement programs and assessments.

Job Experience and skill required

Min 5 years of relevant experience in IT
Degree / Diploma in Information Technology or Computer Science
Working knowledge of IT Service Desk ticketing systems
Basic administration of Microsoft Identity Manager
Basic administration and skills in Microsoft Operating systems and Office 365
Proficient in PC hardware, software and printer troubleshooting

Apply now!

For more IT jobs, please visit />
I also specialise in recruiting in the following:

Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Monica de Wet
Senior Recruitment Consultant

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Engineer
Location: Johannesburg
Salary:
3 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The service desk Lead is responsible for overseeing the daily operations of the IT service desk team
5 days ago

Receptionist
Location: Johannesburg
Salary: 12000 Monthly
Job Title: Receptionist - Springs Salary: R15,000 BasicThe Opportunity:Joining this leading welding equipment distributor is a highly smart career move today. You will confidently support busy engineering and construction firms daily. Guiding vital industrial clients ensures daily professional growth. This active industrial supply sector offers a highly secure future.Your deep customer servic...
Today

Facilities Officer
Location: Johannesburg
Salary: Dependant on experience
Facilities Officer - Johannesburg
1 day ago

NOC Engineer
Location: Johannesburg
Salary:
Are you a highly skilled NOC Engineer with a passion for maintaining highâavailability environments and resolving complex technical issues? This is an exciting opportunity to join a dynamic organisation where you will support critical infrastructure and ensure seamless operational performance
1 day ago

Receptionist / Office Administrator â Boksburg
Location: Johannesburg
Salary:
Receptionist / Office Administrator Boksburg6-month fixed-term contract, with the possibility of becoming permanent based on performanceWe are looking for a reliable, organized, presentable and professional individual to serve as the first point of contact at our Head Office.
2 days ago

Senior Hotel Operations Manager
Location: Sandton
Salary: Monthly
Luxury 5* Hotel in Sandton is looking for a Senior Operations Manager to act as 2IC to the Managing Director and assist in overseeing all day-to-day operations in all departments to ensure maximum profitability, high service standards and staff efficiency. You will play a strategic role in budgeting, financial performance and compliance.
2 days ago

Customer Service & Repair Operations Manager - Gauteng, Lanseria
Location: Johannesburg
Salary:
3 days ago

Service Operations Centre (SOC) Manager
Location: Johannesburg
Salary: Annually
Focused on IT service operations management, specifically the operational leadership of the companiesservice Operations Centre
3 days ago

Receptionist/ Front Desk Administrator
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
4 days ago