Service Desk Coordinator

Recruiter:

Network Recruitment

Job Ref:

ITE007293/DEP

Date posted:

Sunday, November 16, 2025

Location:

Johannesburg, South Africa

Salary:

350 000 Annually

SUMMARY:
Are you an experienced IT professional with strong troubleshooting skills and a passion for service delivery? Join a dynamic team as a Service Desk Coordinator and play a key role in ensuring seamless IT support and operational excellence!

POSITION INFO:
A leading organization is seeking a Service Desk Coordinator to support IT infrastructure within the MIS department. This role involves providing technical support, managing IT resources, and contributing to IT projects in alignment with ITIL standards. You’ll work closely with the IT Service & Operations Manager to ensure continuity of service and deliver exceptional user support.

What’s in it for you?
You’ll gain hands-on experience in IT service desk operations, infrastructure support, and project coordination, while contributing to the success of a leading organization.

Key Responsibilities

Provide IT support for end users (PCs, thin clients, smartphones, printers, scanners, etc.)
Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, reporting)
Manage IT hardware resources, including inventory and capacity planning
Assist in designing and planning hardware/software transitions (BUILD domain)
Implement plans and tasks assigned to RUN and/or BUILD teams
Apply security and licensing policies
Participate in IT projects, documentation, testing, and training
Submit monthly project reports and ensure prioritization of tasks
Travel to sites for IT projects or training when required
Maintain compliance with QHSE and ISO standards

Job Experience and Skills Required
Education:

Degree or Diploma in Information Technology or Computer Science

Experience:

Minimum 5 years of relevant IT experience
Working knowledge of IT Service Desk ticketing systems
Basic administration of Microsoft Identity Manager (MIM)
Skills in Microsoft operating systems and Office 365
Experience with desktop imaging and deployment
Proficient in PC hardware, software, and printer troubleshooting

Skills:

Strong communication and customer care skills
Technical and analytical abilities
Time and workload management
Ability to work independently and as part of a team

Apply now!

For more exciting IT vacancies, visit: />
I also specialise in recruiting for:

Software Developers (Back-End / Front-End / Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI / UX Professionals
Data Scientists / Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps / SecOps Experts
Cyber Security Specialists
SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.

For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn!

Similar jobs you might be interested in:

IT Desktop Support Specialist
Location: Johannesburg
Salary:
Brief Description:Are you a skilled IT desktop support Specialist with strong troubleshooting abilities and a passion for delivering excellent technical support?My clients across various leading industries are continuously seeking dependable and customer-focused IT support professionals to ensure smooth day-to-day IT operations.If you pride yourself on solving problems, supporting users, and keepi...
18 days ago

Mid-Senior Level Desktop Support Engineer
Location: Johannesburg
Salary:
22 days ago

Desktop Support Engineer
Location: Centurion
Salary: market related Monthly
Based in Pretoria EastI don’t have a job spec, but I think let’s use the following as a guideline – IT support function that handles both the infrastructure (Networks, servers, etc.) and the end-user devices (desktops, laptops, printers) within an organization.This includes tasks like installing, configuring, and maintaining hardware and software.Troubleshooting technical issues....
29 days ago

IT DESKTOP SUPPORT
Location: Sandton, Gauteng
Salary: 18K
A MEDICAL / support COMP IN SANDTON IS LOOKING FOR A IT support CANDIDATE FOR JANUARY 2026
17 days ago

BI Analyst
Location: Johannesburg
Salary: 400 000 Annually
Are you a Power BI expert with a passion for AI and R integration? Join a dynamic team and create advanced dashboards, predictive analytics, and data-driven insights that shape business decisions!
17 days ago

Service Desk Coordinator
Location: Johannesburg
Salary: 350 000 Annually
Are you an experienced IT professional with strong troubleshooting skills and a passion for service delivery? Join a dynamic team as a Service Desk Coordinator and play a key role in ensuring seamless IT support and operational excellence!
18 days ago

Full Stack .NET Desktop Developer
Location: Johannesburg
Salary:
Our client is seeking a Full Stack .NET desktop Developer (WinForms) to join their talented development team. This role offers the opportunity to work on both desktop and web-based solutions using a diverse technology stack that includes C#, VB.NET, ASP.NET Core, WebAPI, Entity Framework, WCF, and Microsoft SQL Server.
10 days ago

IT Support (Telecoms Focus)
Location: Alberton
Salary:
Seeking a highly motivated and technically skilled Internal IT Network and desktop support Technician (Telecoms focus) to ensure the smooth, reliable operation of our internal IT systems, supporting our head office and remote field operations team
27 days ago

Field Service Engineer
Location: Johannesburg
Salary:
To provide technical support, including installation, maintenance, and repair of IT hardware, software, and network systems, ensuring optimal performance and minimal downtime. This Field Service Engineer plays a critical role in delivering high-quality customer service by responding to service calls across multiple locations, diagnosing and resolving technical issues, implementing u...
Today

Help Desk Technician (IT)
Location: Centurion
Salary: Monthly
Join a fast-paced, tech-driven environment where you’ll support users, systems, and infrastructure across multiple branches!Are you a proactive IT support professional with strong troubleshooting skills and a passion for helping users? Do you enjoy working with hardware, software, networks, and Microsoft technologies? If yes, this role is for you!We’re looking for a Help Desk Technicia...
Today