Service Desk Coordinator

SUMMARY:
Are you an experienced IT professional with strong troubleshooting skills and a passion for service delivery? Join a dynamic team as a Service Desk Coordinator and play a key role in ensuring seamless IT support and operational excellence!

POSITION INFO:
A leading organization is seeking a Service Desk Coordinator to support IT infrastructure within the MIS department. This role involves providing technical support, managing IT resources, and contributing to IT projects in alignment with ITIL standards. You’ll work closely with the IT Service & Operations Manager to ensure continuity of service and deliver exceptional user support.

What’s in it for you?
You’ll gain hands-on experience in IT service desk operations, infrastructure support, and project coordination, while contributing to the success of a leading organization.

Key Responsibilities

• Provide IT support for end users (PCs, thin clients, smartphones, printers, scanners, etc.)
• Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, reporting)
• Manage IT hardware resources, including inventory and capacity planning
• Assist in designing and planning hardware/software transitions (BUILD domain)
• Implement plans and tasks assigned to RUN and/or BUILD teams
• Apply security and licensing policies
• Participate in IT projects, documentation, testing, and training
• Submit monthly project reports and ensure prioritization of tasks
• Travel to sites for IT projects or training when required
• Maintain compliance with QHSE and ISO standards

• Degree or Diploma in Information Technology or Computer Science

• Minimum 5 years of relevant IT experience
• Working knowledge of IT Service Desk ticketing systems
• Basic administration of Microsoft Identity Manager (MIM)
• Skills in Microsoft operating systems and Office 365
• Experience with desktop imaging and deployment
• Proficient in PC hardware, software, and printer troubleshooting

• Strong communication and customer care skills
• Technical and analytical abilities
• Time and workload management
• Ability to work independently and as part of a team

• Software Developers (Back-End / Front-End / Full Stack)
• Mobile Developers
• Business & Systems Analysts
• BI & SQL Experts
• UI / UX Professionals
• Data Scientists / Data Analysts
• Big Data Professionals
• Cloud Experts
• Infrastructure Specialists
• DevOps / SecOps Experts
• Cyber Security Specialists
• SEO / Digital Designers