Service Desk ITSM Analyst (EE/AA)

SUMMARY:
Position: Service Desk ITSM Analyst (EE/AA) Work type: Permanent Location: Eastgate, Johannesburg Salary: Negotiable Closing Date: Monday, 15 February 2021

POSITION INFO:

Position: Service Desk ITSM Analyst (EE/AA)
Work type: Permanent
Location: Eastgate, Johannesburg
Salary: Negotiable
Closing Date: Monday, 15 February 2021

Introduction:

• Our client is seeking a Service Desk ITSM Analyst, who can function in a highly-demanding role in a high-pressure environment, who is resilient and be able to work well under pressure.
• Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders.
• Provide re-active and pro-active incident resolution and service request management for applications, software, hardware and network systems, including user administration, and assist in resolution of identified problems.

Desired Experience & Qualification:

• Candidates are required to have a minimum of 4 years + ITSM experience
• Candidates are required to have a minimum of 2 years + experience IT Service Desk Operations and ITIL
• Degree in Information Technology
• ITIL Foundation Certified
• ITSM Certifications

Knowledge:

• Incident and Problem Management
• Change & Release Management
• Configuration and Capacity Management
• Service Desk
• Project Reporting

Job Description:

• Service Desk
• Essential duties, roles and responsibilities of a service desk analyst include, but are not limited to:
• Timely response to requests for technical assistance electronically, in person, or via phone
• Identify and resolve technical hardware and software concerns assigned to them
• Research solutions using the presented information resources
• Advice users on appropriate action, sometimes tutoring of a user might be required
• Adhere to standard service desk procedures
• Log all service desk communications and document issue resolution using an ITSM system
• Keep an accurate inventory of all hardware and software resources and fragments
• Administer ITSM software
• Identify and meritoriously prioritize situations that require urgent attention.

To apply, send CV''s to elsa@------

Contact:
Elsa Malan
Independent Consultant
Cell: -----
email : elsa@------

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