Service Desk and Operations Manager

Recruiter:

Network Recruitment

Job Ref:

ITE007289/Mon

Date posted:

Friday, November 14, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
IT Service Desk & Operations Manager within ITSM as defined by ITIL, will be responsible for IT support for users, be in charge of the RUN domain of the MIS department but may be asked to assist the Build team when its required

POSITION INFO:
Key Responsibilities:

Plan, organise and assigned tasks to the team
Manage IT Hardware resouces
Ensure a, ITIL MIS Support process
Single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analyse, reporting, Centre on monitoring
Ensure production follow-up
Ensure data & Systems Backups
Manage IT infrastructure related contracts and SLA
Apply organisations security and licensing policies
IT Hardware resource management
IT Service Desk management
Infrastructure Management

Job Experience and skill required

Degree in Information Technology or Computer Science
10 - 15 years relevant IT experience
ITIL foundations certified
Knowledge in network / telecom (Fortigates certifications)
Knowledge in VMWare virtualisation technology environment.

Apply now!

For more IT jobs, please visit />
I also specialise in recruiting in the following:

Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Monica de Wet
Senior Recruitment Consultant

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