Service Manager

SUMMARY:
We are seeking a highly capable and experienced Service Manager to lead a busy UD & FAW workshop. This role requires a strong technical background, proven leadership ability, and a solid track record within a franchised commercial dealership.

POSITION INFO:

✨ Key Responsibilities:
✅Oversee daily workshop operations and workflow
✅ Lead, mentor, and manage the team of technicians and support staff
✅ Ensure adherence to OEM standards for UD & FAW
✅ Drive productivity, efficiency, and profitability of the service department
✅ Handle escalated customer queries and ensure high customer satisfaction
✅ Manage job cards, warranty processes, and quality control
✅ Conduct performance reviews and support staff development
✅ Oversee health, safety, and compliance requirements
✅ Prepare and present monthly service department performance reports

📌 Requirements:

✔ National Senior Certificate

✔ Diesel Mechanic Trade Test (essential)

✔ Minimum 5 years’ experience on the bench as a qualified Diesel Mechanic

✔ 5+ years as a Foreman or Service Manager at a franchised dealership