Service Manager

SUMMARY:
Durban - A Service Manager position is available within a well-established automotive dealership environment. This role is responsible for leading and managing the service department to ensure operational efficiency and high customer satisfaction.

POSITION INFO:
Our client operates within the automotive retail sector and forms part of a reputable dealer network with a strong presence in the South African market. The business is focused on delivering reliable aftersales support while maintaining manufacturer and industry standards. They offer a structured and professional working environment with a focus on service excellence.

The Service Manager will oversee the daily operations of the service department, ensuring workflow efficiency, quality control, and customer satisfaction. The role requires strong leadership to manage technical teams, control costs, and ensure compliance with OEM and dealership standards. The successful candidate will be responsible for driving service performance, profitability, and continuous improvement. This position plays a key role in the overall customer experience and aftersales performance of the dealership.

Key Responsibilities:

• Manage and oversee the daily operations of the service department
• Lead, motivate, and develop service advisors, technicians, and support staff
• Ensure service targets, productivity, and efficiency benchmarks are achieved
• Monitor and control departmental costs and profitability
• Ensure compliance with OEM standards, dealership policies, and legal requirements
• Maintain high levels of customer satisfaction and handle escalated customer concerns
• Oversee warranty processes and ensure accurate claim submissions
• Ensure effective workshop planning, job allocation, and turnaround times
• Maintain accurate service records and management reports
• Implement and monitor quality control processes
• Ensure health and safety standards are consistently applied
• Drive continuous improvement initiatives within the service department

• Strong leadership and people management skills
• Excellent organisational and time management abilities
• Customer-focused with a problem-solving mindset
• Results-driven and commercially aware
• High attention to detail

• Relevant technical or automotive qualification
• Minimum of 5 years’ experience in an automotive service environment
• At least 3 years’ experience in a Service Manager or similar leadership role
• Strong understanding of workshop operations, warranty processes, and OEM standards
• Proficient in dealer management systems and Microsoft Office
• Valid driver’s licence