Service Manager

SUMMARY:
Bilnor Staffing Solutions' client in the Automotive sector is seeking a qualified and experienced Service Manager to join their team in Newcastle, Kwa-Zulu Natal.

POSITION INFO:
Minimum Requirements: Grade 12 \/ Matric Relevant technical\/business qualification advantageous 5-8 years' workshop\/service environment experience, including 3-5 years in a supervisory\/management role Experience with a Dealer Management System (DMS) Skills & Knowledge Sound technical knowledge of workshop operations and quality\/warranty processes Computer literacy (MS Office, DMS) Strong leadership and customer service orientation Purpose of position: To maximize the sales of parts to internal and external customers, through the management of an empowered parts team focused on the acquisition and retention of customers, in order to achieve the agreed profit and asset management objectives. Ensure full compliance to procedures as specified. To consistently meet the objectives that covers the departments operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability. Roles and Responsibilities \/ Key Performance Indicators Managing Human Resources Agree Performance Agreement with staff. Set dates and conduct review discussions with all staff. Agree and implement individuals' Development Action Plans. Arrange staff into teams for maximum productivity. Recommend manpower and succession needs based on business plans. Conduct management practices in line with minimum Labour Relations Act requirements. Implement agreed Employment Equity plan. Conduct regular staff meetings with team to improve motivation and communication. Identify training needs, initiate suitable training in conjunction with DCSA standards. Establishing Internal and External Communication Process Hold regular department meetings and encourage input from all team members. Establish effective inter-departmental communication processes. Maintain direct, regular contact with manufacturers, suppliers and key customers. Finance Management Provide input to annual dealership budget. Monitor expenditure to budget parameters. Justify significant variations in department management accounts to dealership management on a monthly basis. Liaise regularly with dealership accountant on debtor\/creditor status. Adjust costing and selling price at time of purchase from supplier (other than manufacturer). Ensure that department contribution is in line with, or above budget requirements. Ensure that all relevant information is communicated to financial personnel timeously. Co-ordinate Sales and Marketing Initiatives Check daily audit report and take the necessary action. Develop, implement and monitor sales\/marketing plans within budget parameters. Co-operate with departments in their campaigns. Assist in the compilation of the dealership's annual marketing plan. Maximize and monitor manufacturer incentive schemes. Display DOC on notice board. Monitor \"sales by customer report\" and take necessary action. Implement the \"DRT\" procedure relating to their control and processes. Monitor optimum and effective utilization of parts department assets. Customer Service Monitor the completion of orders according to the agreed standards. Examine all major transactions on a regular basis using the available information systems and recommend improvements to customer service. Deal with all queries timeously. Introduce incentive schemes for achieving sales, quality and customer service targets. Managing Administration Processes Ensure that credit notes are passed on a daily basis. Ensure that the suppliers' invoices and credit notes outstanding are actioned. Ensure full compliance to the DNI procedures as specified by DCSA. Reconcile internal orders. Monitor Parts cash sales account. Assist debtors clerk with account queries. Reconcile Reman core account. Customer database management. Maintenance of Departmental facilities. Adherence to DCSA Dealer Standards requirements. Ensure all deliveries (by pick note) are registered (DNA). All stock count documents to be kept for audit.