Service Manager - Knysna

 

Recruiter:

Career Custodians

Job Ref:

3229718958

Date posted:

Thursday, January 27, 2022

Location:

Knysna, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Our Luxury Hotel situated on a world-renowned golf course in beautiful Knysna is looking for an experienced Service Manager.                                    

QUALIFICATION

Grade 12/Matric Certificate essential.

Tertiary Qualification in Hospitality Management is not essential but preferred.

EXPERIENCE

Minimum of 2 years experience in the same or similar position 

Minimum 5 to 7 years in the food and beverage industry management level

Level 2 minimum Microsoft Office (Word, Excel, PowerPoint, and Outlook in particular)

Familiar with MICROS system

Competencies

COMMUNICATION

Verbal Communication

Comprehension

COGNITION/THINKING

Analysis/Reasoning

Decision making & judgement

PERSONAL EFFECTIVENESS

Self-Management

Stress Tolerance

Attention to detail

INTERACTION WITH OTHERS

Influencing other

Teamwork

MANAGEMENT QUALITIES

Business Alignment

Strategic Vision

DUTIES AND RESPONSIBILITIES

Management

  • Displays exceptional leadership by providing a positive work environment, counseling employees as appropriate and demonstrating a dedicated and professional approach to management.
  • Setting and implementing performance standards that will ensure absolute guest satisfaction.
  • Maintain the Management of the staff reporting to the Host Manager with regards to Performance Management, Discipline, Coaching and Development.
  • Ensure the efficient and productive running of the Guest Relations, Front of House and Kitchen Departments
  • Ensure effective communication amongst the departments in the Food and Beverage Division as well as between other Departments in the Property.
  • Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.
  • Ensure that Groups Support Services is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.
  • Ensure that all stores are managed, classified, labeled, secured, and packed as per the set standards.
  • The continuous motivation of all staff within the Kitchen to meet and exceed established guest expectations.

 

Operations

  • Exceptional knowledge of the property including all room types, conference facilities, tourism attractions, the history of the property, and availability (current and future)
  • Deals with any guest complaints within the department.
  • Ensures that VIP guests are greeted appropriately and that the stay of all guests is as per the set standards.
  • Be familiar with guests staying at the hotel.
  • Inform guests of current specials.
  • Upsell F&B, accommodation and tourism services.
  • Perform regular walkabouts of the property to ensure that all areas are up to set standards.
  • Ensure that back-of-house and front-of-house areas are of the same standard.
  • Manage roster policy according to operational requirements.
  • Implement and maintain SOP’s throughout operations.
  • Integrate kitchen and restaurant service to ensure efficient teamwork.
  • Ensure productivity levels and standards are maintained.
  • Managing incident reports.
  • Ensure websites are up to date.
  • Ensure service level is of high quality, maintained, and sustained.
  • Ensure quality and concepts are implemented and maintained.
  • No variations from the agreed standards on food presentation and quality from the Food consultant
  • Establish standards for personnel performance and customer service.
  • Maintain dress code standards.
  • Producing management reports as required.
  • Schedule staff hours and assign duties for staff.
  • Conduct performance appraisals.
  • Progressive discipline in conjunction with HR
  • Understand your kitchen and restaurant manplan
  • Achieve your targeted beverage cost.
  • Achieve your target food cost.
  • Clean kitchens and restaurants/bars
  • Ensure a stock control system is in place.
  • 10 Day food stock counts to be actioned.
  • Daily beverage counts need to be actioned.
  • Sign all your food and beverage purchase orders.
  • Monitor daily cash-ups to avoid risk.
  • Monitor daily variance reports and action shortages.
  • Monitor daily void reports and sign off all voids.

 

Administration

  • Conduct audits as requested and implement property-specific strategies to ensure the quality of operations.
  • Ensures property-specific legislative compliance.
  • Evaluate public guest opinions through online portals such as Trip Advisor.
  • Investigate all guest complaints about the department.
  • Initiate programs, policies, and procedures to mitigate the possibility of further complaints with the focus on continuous improvement.

 

Financial

  • Holding regular meetings with the Financial Manager, Host Manager to ensure adherence to the property budget.
  • Ensure that Purchase Order procedures are followed – quote, authorization, delivery, and payment.
  • Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.
  • Reviewing of monthly income statements.
  • Highlight any variances and provide explanations.
  • Check signed Operational Asset Lists monthly
  • Spot-check the stock takes of all departments in the Food and Beverage Division to ensure that proper procedures are being followed.

 

Human Resources

  • Staff recruitment and to ensure that the correct Recruitment Process is followed for all new recruits within the property.
  • To hold regular on-the-job training and coaching sessions to ensure that staff performs their duties effectively and efficiently.
  • Conduct probationary and performance reviews timeously.
  • Accurately complete HR Status forms and submit them before the deadline.
  • Ensure that the dress code procedures for the property are in place.
  • Manplan management according to operational requirements and budget.
  • To ensure that fair and equitable discipline is applied.
  • Chairing of disciplinary hearings.
  • Staff training and development.
  • Manage your staff files.

REVIEW CRITERIA

  • Product knowledge
  • General knowledge to complete duties
  • Communication to staff
  • Communication to Management
  • Communication to guests
  • Financial targets
  • Appearance
  • The general state of the property
  • Knowledge and care of materials and equipment
  • Effective usage of materials
  • Attendance
  • Willingness to work overtime.
  • Staff Management

 

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website –

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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