Service Network Tracking Specialist

SUMMARY:
Tracking Specialist

POSITION INFO:

Job Discription:

Responsible for monitoring and optimizing service provider performance to ensure high service quality, operational efficiency, and customer satiffaction through tracking, coordination, and data analysis.

Key Responsibilities:

• Monitor daily operations and performance of service providers against company standards
• Track service work orders, fllow up on delays or quality issues, and coordinate issue resolution
• Collect, analyze, and report service performance data (comletion rates, complaints, cancellations)
• Ensure compliance with SOPs and support customer complaint resolution
• Assist with service provider training, onboarding, and service improvement initiatives
• Support new service project launches and complete other assigned tasks

Requirements:

• Batchelor''s degree or equivalent work experience
• 3 + years of experience in service operations, performance tracking, or account management
• Strong data analysis, coordination, and communication skills
• Age 25-35