Field Support Engineer I

Recruiter:

IOCO

Job Ref:

3542412013

Date posted:

Monday, February 2, 2026

Location:

Midrand, South Africa

SUMMARY:
-

POSITION INFO:

We are seeking a skilled Field Support Engineer with over 2 years of experience in hardware diagnostics and IT field services. The ideal candidate will perform systematic hardware troubleshooting using HP and Lenovo tools, identify failing components, and document fault symptoms and resolutions. You will escalate complex issues to senior engineers while providing clear explanations to clients in non-technical terms. Strong customer service skills, time management for multiple service calls, and collaboration with service desk and remote teams are essential. CompTIA A+, CompTIA Network+, and OEM service certifications for HP and Lenovo are required to ensure a solid foundation in IT hardware support.

What you'll do:

Hardware Diagnostics & Troubleshooting:
Perform systematic hardware diagnostics using manufacturer tools (HP Support Assistant, HP PC Hardware Diagnostics,
Lenovo Diagnostics)
Identify failing components through visual inspection, POST codes, BIOS diagnostics, and hardware testing - Document fault symptoms, error codes, and resolution steps
Escalate complex issues to senior engineers with detailed diagnostics data

Your Expertise:

2+ years hardware and IT Field Services experience (or strong aptitude)
Basic HP/Lenovo knowledge (learning certifications)
Customer service skills
Ability to explain technical issues in non-technical terms
Time management for multiple concurrent service calls
Team collaboration with service desk and remote support teams
Valid driver's license, own transport

Qualifications:

CompTIA A+ (Essential)
+ OEM Services Certification HP inc and Lenovo
CompTIA N+

Similar jobs you might be interested in:

Field Support Engineer I
Location: Midrand
Salary:
45 days ago

FIELD SUPPORT TECHNICIAN - SAFETY & SECURITY SOLUTIONS (ALBERTON, JOHANNESBURG)
Location: Alberton
Salary:
Our client is seeking an experienced iT field Service Technician to join their team, based in Alberton, Johannesburg.Please note: This position involves extensive travel across Gauteng, North-West, Highveld, and other regions as required.
10 days ago

Field Application Engineer
Location: Centurion
Salary:
Connect. support. Drive growth.We are seeking a hardworking and technically skilled field Application engineer to join our team. You will play a crucial role in supporting customers, identifying business opportunities, and promoting a range of interconnect solutions across multiple industries.
Today

Power Protection Engineer
Location: Centurion
Salary:
Protect. Design. Power the future.We are seeking a skilled and motivated Electrical engineer – Power Protection to join our engineering team. You will be responsible for the design, configuration, testing, and commissioning of protection systems for electrical power networks, ensuring safety, reliability, and compliance across transmission, distribution, and industrial systems.
Today

Sales and Field Application Engineer - Electronics
Location: Johannesburg
Salary:
Where technical expertise meets commercial impact.We are a leading electronic component distributor, serving South Africa’s OEMs, design houses, and manufacturing sectors with world-class products and hands-on technical support. Representing top global brands, we are known for our deep product knowledge, responsive service, and engineering excellence.We are looking for a technically strong a...
Today

Field Service Technician
Location: Johannesburg
Salary:
A major company in Johannesburg East is seeking a field service technician to join their team.
Today

AI Specialist
Location: Johannesburg
Salary: Annually
Ai engineer will be responsible for designing, developing and maintaining advanced Ai systems to support Strategic objectives across voice and digital customer interaction channels. including the creation of production-grade Ai voice bots, text bots, Ai-driven QA systems for call audits and bespoke NLP/NLU systems.
Today

Data Engineer (Fully Remote)
Location: Centurion
Salary: 65000.00 Monthly
Our client is looking for a skilled and experienced Data engineer to join their dynamic and forward-thinking team. This is an exciting opportunity for a data-driven professional who thrives in a modern, cloud-based environment and is passionate about building scalable data solutions.
Today

Sales Engineer Precision Casting industry
Location: Johannesburg
Salary:
We are a specialist manufacturer in the precision casting sector, supplying high-quality components to industries including mining, automotive, aerospace, and general engineering. We are seeking a technically strong and commercially driven Sales engineer to expand our client base and grow key accounts.
Today

Software Developer II
Location: Johannesburg
Salary: Contract position (12 month initial period)
Software Developer ii
3 days ago