Service Operations Manager

Recruiter:

Hewitt Colenbrander Recruitment / HC Recruit

Job Ref:

DBN000041/LB

Date posted:

Wednesday, March 19, 2025

Location:

Midrand, South Africa

Salary:

Monthly

SUMMARY:
DBN000041 – Service Operations Manager - (Riversands, JHB)

Purpose of the Job:
Overseeing the day-to-day operations, ensuring that all systems & processes are running smoothly, delivering high-quality service.

Required Qualifications

Relevant IT Tertiary Qualification – Must have
2 years’ experience in Information Technology Industry – Must have
Training in networking experience
Drivers Licence
Substantial experience in coaching and mentoring teams on a daily basis
Experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)

POSITION INFO:
Technical Competencies & Experience:

Operational support for all the company’s clients
Identify client incidents/fault trends.
Ensure fault/incident categories and subcategories are correct.
On site client support
Project Management
Client installation Management
Create and maintain a comprehensive list of client requirements, scope of deliverables and KPIs.
Plan and implement training and development initiatives for the teams who report to you.
Other duties as required

Behavioural Competencies:

Strong analytical and problem-solving skills
Excellent communication
Ability to work well in a pressurised environment
Ability to adapt to changing circumstances

IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.

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