Service Reliability Engineering Head

SUMMARY:
Purpose:

• This role aims to enhance our technology engineering practices across transaction companies. We are looking for someone who has a passion for technology practices, can identify new approaches to technology, and can help drive the adoption of these approaches. This includes practices such as DevOps, containerization, site and service reliability engineering, and automation using AI.
• The Service Reliability Engineering Head will need to ensure that the Service Reliability Engineers and team contribute to the availability of services, the security and regulatory compliance, and the customer experience associated with the domain. There is also a need to manage the guarantees of a reliable, agile, and continuous flow of change required to optimise the performance of their platform ecosystem and the performance of the customer service

POSITION INFO:
Key Responsibilities:

• Set vision and direction for SRE teams, including the usage of platforms and tools
• Responsible for overall operational resilience and continuous business system functionality by using a systematic approach to delivering products and services
• Prioritize optimization, reliability, and scalability deliverables related to software delivery processes and securing user data
• Develop and site reliability engineering is service-level objectives (SLOs), which measure how consistently a service meets its goals over a given period such as how often it’s available, how quickly it responds to requests made by users or customers, and establishing goals around those SLOs
• Achieve objectives that help organizations build customer trust in their products and services since it ensures that they have stable and reliable day-to-day operations
• Maintain uptime while meeting these requirements, SRE applies various techniques like automation and continuous deployment processes to ensure high availability
• Contribute and help with efficiently managing incidents in the production environment
• Oversight of all Site Reliability Engineering Activities as defined in partnership with the technology leadership teams
• Develop the strategies and tactics that enhance automation of repeatability and predictability, increase scalability for growth that doesn’t interrupt service, and ensure reliability
• Grow out, build, and drive the engineering culture
• Deliver service availability and performance to meet (and exceed) business and customer needs
• Work with broader technology, operational, and business teams to continuously improve end–to–end service experience and associated cost of delivery
• Deliver continuous improvement of both core products/platform ecosystems and operational processes, tools, and capabilities based on operational experiences and application of broader industry standard methodology

• Bachelor of Science with Honours in Computer and Information Science