Service Specialist

Recruiter:

Palesa Mbali Group

Job Ref:

903369942

Date posted:

Tuesday, January 30, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Position Purpose

Deliver and enable excellence in all service moments to all stakeholders.
Personalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand.
Committing to our service charter and strive to continuously make a positive difference.

Experience

3 - 5 years Health Care Operations Experience
2 – 3 years Call Centre Experience

Qualifications

Grade 12 / Matric / NQF level 4. Call Centre, Customer Services Certificate Advantageous

Accountabilities

Client service delivery and quality:

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management:

Defined legal, statutory and regulatory compliance is maintained at the required standards
Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management:

Contribute to cost savings within the department to assist with financial goals and targets

Operating Model:

Meet delivery objectives through working with other team members within and linked to the department / project
Resolve operational performance variations and problems and escalate unresolved issues to higher levels
Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy:

Keep up to date with operational changes implemented in response to important external influences
Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership:

Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
Engage in development, coaching and mentoring
Support transformation through valuing diversity

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