ServiceNow Administrator / Developer

SUMMARY:
ServiceNow Administrator / Developer
A leading global professional services organisation, with a significant international footprint across multiple regions and jurisdictions, is seeking an experienced ServiceNow Administrator / Developer to join its Information Technology team based in Sandton, Johannesburg.
This role forms part of a global Service Management Applications team responsible for the administration, development, enhancement, and ongoing support of the ServiceNow platform. The successful candidate will act as a subject matter expert (SME) for ServiceNow, ensuring platform stability, governance, automation, and continuous improvement while supporting business stakeholders across a complex enterprise environment.
The ideal candidate will possess strong ServiceNow administration experience, excellent stakeholder engagement skills, and a passion for delivering scalable, innovative solutions that enhance service management capabilities and business processes.

POSITION INFO:
Minimum Requirements Qualifications Relevant tertiary qualification in Information Technology, Computer Science, Information Systems, or a related field. Certified ITIL Foundation qualification (essential). ServiceNow Certified System Administrator (advantageous). Additional ServiceNow certifications highly advantageous. Experience Minimum 2+ years' hands-on experience as a ServiceNow Administrator. Experience configuring, administering, and supporting enterprise ServiceNow environments. Experience supporting ServiceNow implementations, enhancements, and platform maintenance. Experience working within medium to large enterprise environments. Experience engaging with business stakeholders to gather requirements and implement solutions. Exposure to working with third-party vendors, consultants, and remote global teams. Technical Skills ServiceNow Administration ServiceNow ITSM ServiceNow CMDB (Configuration Management Database) ServiceNow Asset Management ServiceNow Service Portal ServiceNow Mobile Applications Scoped Application Development Workflow Automation JavaScript XML JSON ServiceNow Platform Configuration User Access Administration Platform Monitoring & Maintenance ServiceNow Testing & Deployment Validation Systems Integration Knowledge Areas IT Service Management (ITSM) ITIL Framework Configuration Management Service Lifecycle Management Change Management Incident Management ServiceNow Platform Governance Platform Security & Compliance Business Process Automation Continuous Service Improvement Enterprise Application Support Key Responsibilities ServiceNow Administration and Support Administer, configure, and maintain the ServiceNow platform and associated modules. Monitor platform performance, integrations, scheduled jobs, and data feeds. Troubleshoot and resolve platform issues to ensure optimal availability and performance. Perform system updates, patches, and maintenance activities. Conduct user access reviews and monitor licence compliance. ServiceNow Development and Automation Design and implement workflow automation solutions to improve business efficiency. Configure, enhance, and support ServiceNow modules and applications. Develop scalable platform solutions aligned to business requirements. Support integrations between ServiceNow and internal or third-party systems. Incident Management and User Support Manage ServiceNow incidents, service requests, and user queries within agreed SLAs. Provide technical support and troubleshooting across the platform. Investigate and resolve escalated issues. Ensure appropriate testing and validation of platform changes before deployment. Stakeholder Engagement and Business Analysis Engage with business stakeholders to gather requirements and deliver effective ServiceNow solutions. Facilitate workshops, training sessions, and user adoption initiatives. Collaborate with technical teams, vendors, and consultants on solution design and implementation. Translate business needs into practical system enhancements and workflows. Governance, Security and Compliance Maintain platform documentation, configuration records, and operational procedures. Implement and enforce ServiceNow security and governance best practices. Support audit, compliance, and risk management activities. Ensure data quality and integrity, particularly within the CMDB environment. Reporting and Continuous Improvement Support continuous service improvement initiatives across the ServiceNow environment. Identify opportunities for process optimisation, automation, and enhanced service delivery. Produce operational reports, platform metrics, and management updates. Recommend improvements to enhance user experience, platform performance, and business value. Closing Date: Submissions for this vacancy will close on 30 June 2026. Late applications may still be considered until 22 July 2026. Please Note: Thank you for submitting your CV to Marvel Placement Consultants. Should your application be successful, we will contact you. If you do not hear from us within two weeks of your application, please consider your application unsuccessful. Your details will remain on our database for possible future opportunities. PoPI Act Compliance: Marvel Placement Consultants adheres to the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Section 9 of PoPI states that \"Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.\"