ServiceNow Consultants

Recruiter:

HR Genie

Job Ref:

DM May 14

Date posted:

Monday, May 31, 2021

Location:

Johannesburg Metro, South Africa

Salary:

Market related

SUMMARY:
ServiceNow Consultants

POSITION INFO:

Responsibilities:

Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
Responsible for assigning incidents within a group or division
Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents
Determines if an incident needs to be escalated according to priority and severity of the issue.
Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected
Identify Incidents for review
Participate in Incident review following major Incidents
Identify potential problems and/or increasing trend of repetitive Incidents
Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
Escalate all process issues to the Incident Manager
Assign unresolved Incidents to appropriate Tier 2 Support Group
Analyze all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Provide first-line investigation and diagnosis of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Escalate Major Incidents to the Incident and/or Problem Manager
Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
Owns all Incidents and Service Requests throughout the lifecycle

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

ServiceNow Application Developer
Location: Midrand
Salary:
Join our dynamic team as a Senior servicenow Application Developer, where you'll spearhead the development and enhancement of custom applications, leveraging your deep expertise in servicenow. Your role will involve streamlining processes, integrating complex requirements, and ensuring adherence to ITIL Edition 4 standards. Collaborate with stakeholders to deliver innovative solutions that drive e...
11 days ago

ServiceNow Technical Architect
Location: Midrand
Salary:
Position: servicenow Technical Architect (Senior)Join the dynamic team as a servicenow Technical Architect. In this role, you will leverage your deep expertise in servicenow to drive the development and optimization of custom applications, streamline existing solutions, and ensure seamless integration of complex business requirements. As a key member of our global IT Solutions team, you will colla...
11 days ago

ServiceNow Application Developer
Location: Midrand
Salary:
Join our dynamic team as a Senior servicenow Application Developer, where you'll spearhead the development and enhancement of custom applications, leveraging your deep expertise in servicenow. Your role will involve streamlining processes, integrating complex requirements, and ensuring adherence to ITIL Edition 4 standards. Collaborate with stakeholders to deliver innovative solutions that drive e...
11 days ago

ServiceNow Technical Architect (Senior)
Location: Centurion
Salary:
**Role Description:**As a servicenow Technical Architect (Senior) at our IT Hub in South Africa, you will play a pivotal role in driving the development and optimization of servicenow-based solutions. You will leverage your deep expertise in the servicenow platform to design and implement custom applications, integrating complex business requirements seamlessly. Your responsibilities will include ...
15 days ago

ServiceNow Application Developer (Senior)
Location: Midrand
Salary:
Join our dynamic team as a Senior servicenow Application Developer, where you'll spearhead the development and enhancement of custom applications, leveraging your deep expertise in servicenow. Your role will involve streamlining processes, integrating complex requirements, and ensuring adherence to ITIL Edition 4 standards. Collaborate with stakeholders to deliver innovative solutions that drive e...
15 days ago

ServiceNow Consultants

Similar jobs you might be interested in:

Create a free job alert for ServiceNow Consultants in Johannesburg Metro