SUMMARY:
ServiceNow Technical Consultant / Developer with strong hands-on experience
POSITION INFO:
Role Overview We are seeking an experienced ServiceNow Technical Consultant \/ Developer with strong hands-on experience implementing, developing and configuring ServiceNow Health & Safety \/ Occupational Health & Safety (OHS) solutions . The role will focus on the digitisation and automation of workplace health and safety processes , including inspections, audits, checklists, registers, statutory documentation, appointment letters and certificates. A key component of the assignment will also involve designing and implementing a digital contractor safety management platform , enabling contractors to securely submit safety files and supporting OHS specialists through structured review, remediation and approval workflows. The successful candidate will combine strong ServiceNow technical development skills with an understanding of Occupational Health & Safety processes, compliance requirements and workflow automation . Key Responsibilities ServiceNow Health & Safety Implementation Design, configure, develop and implement solutions using ServiceNow Health & Safety \/ Health and Safety Risk Management capabilities. Translate Occupational Health & Safety business requirements into scalable ServiceNow solutions. Configure and customise workplace inspection and audit processes . Develop reusable inspection and audit templates, questionnaires and checklists. Configure scheduling, assignment and completion workflows for workplace inspections and audits. Enable the capture and management of audit findings, non-conformances, corrective actions and follow-up activities . Support the configuration of OHS registers and structured health and safety records. Digitise the creation, management, approval and retention of appointment letters, certificates and related safety documentation . Contractor Safety File Management Design and implement a digital platform for contractor OHS and safety-file submissions . Enable external contractors to upload required documents and supporting evidence. Configure document classification, validation and submission requirements. Develop workflow processes allowing OHS specialists to review, approve, reject or request amendments to contractor documentation. Implement automated notifications and reminders for outstanding, rejected or expiring documentation. Maintain complete audit trails of submissions, reviews, approvals and changes. Where applicable, support contractor prequalification and the management of contractor safety credentials, certificates and compliance documentation. Workflow & Process Automation Automate manual and paper-based OHS processes using ServiceNow Flow Designer, workflows, business rules and platform capabilities . Configure automated routing, tasks, notifications, escalations and approvals. Build configurable forms and assessments for different workplace, inspection, audit and contractor scenarios. Develop role-based experiences for contractors, OHS specialists, managers and administrators. Support mobile-friendly inspection and assessment processes where required. Identify opportunities to simplify existing OHS processes through workflow automation. ServiceNow Development & Configuration Configure and customise ServiceNow applications, forms, tables, views, UI policies and data models. Develop Business Rules, Client Scripts, Script Includes, UI Actions and server\/client-side JavaScript where required. Configure Flow Designer and reusable workflow components. Develop or configure portals \/ user experiences to support external contractor interaction. Implement document and attachment management requirements. Develop integrations with other enterprise applications where necessary using REST\/SOAP APIs, IntegrationHub or other ServiceNow integration capabilities . Apply appropriate ServiceNow security controls including roles, ACLs and access permissions . Follow ServiceNow development standards and ensure solutions remain maintainable and upgrade-compatible. Business Analysis & Consulting Engage with OHS specialists, business stakeholders and technical teams to understand current processes and pain points. Facilitate workshops to define functional and technical requirements. Analyse existing manual inspection, audit and contractor management processes and define future-state digital workflows. Advise stakeholders on where standard Serv
