Servicer Desk Analyst

SUMMARY:
Ever felt like the unsung hero of the tech world? The one who quietly sweeps up broken logins, spills of corrupted files, and the occasional printer tantrum? Our client is looking for a Service Desk Analyst who’s ready to roll up their sleeves and mop up the mess—digitally speaking.
This is your chance to be the IT Janitor—the first responder, the fixer, the one who keeps the tech floors squeaky clean and the systems humming.

POSITION INFO:

Your Daily Cleanup Includes:
Scrubbing through tickets and incidents like a pro (ITIL-style)
Wiping down desktops, laptops, mobile devices, and peripherals
Unclogging network bottlenecks and flushing out software bugs
Sanitizing user accounts (AD, Microsoft 365) and permissions
Dusting off enterprise apps (MS Office, Teams, Outlook, VPN)
Polishing up new hire setups—imaging, configuring, deploying
Keeping the IT asset inventory spotless and up to date
Documenting fixes and procedures so others don’t make the same mess
Providing desk-side support with a smile and a metaphorical mop

Tools in Your Janitor Cart:
Windows 10/11, Microsoft 365, Active Directory
Ticketing systems (you know how to sweep through queues)
Remote support tools (TeamViewer, AnyDesk)
VoIP & video conferencing (Zoom, Teams Rooms)
ITIL know-how (Incident, Request, Change)
Endpoint security basics
Strong troubleshooting across hardware, software & networks

Why You’ll Shine Here:
You’ll be the go-to for keeping IT spotless
Work on head office projects and support remote teams
Flexibility for on-call rotations and critical rollouts
A team that values professionalism, confidentiality, and a clean tech environment

Ready to clean up the chaos?
Contact Seth Hickley at or call 021 418 1750
Quote Ref: CTI005851.

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