Services Manager

Recruiter:

RecruitCo (Pty) Ltd

Job Ref:

RFQ000006/RS

Date posted:

Thursday, May 26, 2022

Location:

Queenstown, South Africa

JOB SUMMARY:
An opportunity exists for a Services Manager at a Private Hospital based in Queenstown reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.

JOB DESCRIPTION:

Requirements:

A recognised Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related is a requirement of the position and will not be deviated from

Years’ experience and industry requirements

Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
Minimum 3 years’ experience managing large/various teams
Knowledge and exposure in Industrial Relations
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors

Knowledge and background

Professional
Experience in managing budgets and forecasting
Experience in working in a multi-disciplinary environment
Experience in the procurement and management of facilities related services
Experience in the field of facilities management (soft services) and SLA management
Knowledge of contract management and health and safety regulations (OHS Act)
Technical
Report writing
Contingency planning
Excellent organisational skills
Ability to manage large teams
Excellent communication skills
Maintain standards of accuracy and meet deadlines
Commercial awareness acumen and understanding of contract documentation
Social
Excellent interpersonal skills
High level of flexibility and resilience
Ability to work well under pressure, individually as well as in a team
Contribute towards meaning input and continuous improvement initiatives
Work across all disciplines taking responsibility for and acknowledge service levels
Other
Support after hour call-out if required

Competencies

Resilience
Ethical behaviour
Leading by example
Excellence orientated
Customer responsiveness
Problem-solving, analysis and judgement
Motivating, influencing and managing people

Critical Outputs

Effective management of external service providers through:

Identifying, together with Group Procurement, applicable services and service providers
Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:

Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
Identifying alert and incident trends and drive corrective actions
Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
Preparing for and participate in various audits
Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective financial management through:

Participating in budgeting process and monitor performance against budget
Planning, agreeing and implementing Capex expenditure with hospital management
Review services benchmark report to effectively manage outsourced services cost and quality metrics
Ensuring accurate and timeous invoices are received from external suppliers for processing
Ensuring invoices are captured according to approved catalogues and contracts
Complete scope changes for all permanent changes in services scope
Participating in and/or identifying opportunities to improve business processes, systems and resource utilisation in order to achieve financial savings

Effective people management through:

Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
Recruiting, retaining, motivating and developing staff according to LHC people policies and practices

Effective facilities management through:

Ensuring the hospital facility is always in a clean and in habitual state
Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

For more information please forward your CV as soon as possible to

Should you not receive feedback within 14 days please take it your application has not been successful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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