Short Term Claims Consultant

Recruiter:

TAC Recruitment

Job Ref:

PTA001423/MC

Date posted:

Thursday, May 7, 2026

Location:

Pretoria, South Africa

Salary:

R420 000 CTC per annum

SUMMARY:

Leading insurance company is looking to appoint a Short Term Claims Consultant responsible for processing and managing short-term insurance claims efficiently and accurately while delivering exceptional client service. This role involves assessing claims, coordinating with service providers, and ensuring compliance with company policies and regulatory requirements. The Short-Term Claims Consultant plays a critical role in maintaining client trust and satisfaction through professional and empathetic interactions.

POSITION INFO:
Responsibilities

Manage the end-to-end claims process, including registration, assessment, validation, and settlement of claims.
Ensure claims are processed within agreed service level agreements (SLAs) and in compliance with regulatory requirements.
Accurately capture claims information and update records in the claims management system.
Communicate with clients to gather necessary information, explain claims processes, and provide updates.
Address client queries and concerns with professionalism and empathy, ensuring a positive client experience.
Escalate complex or disputed claims to the Team Leader when required.
Verify the validity of claims by reviewing documentation, conducting investigations, and liaising with service providers.
Identify potential fraud and report any suspicious activity to the relevant department.
Ensure accurate assessment of damages and costs in collaboration with assessors or other experts.
Ensure all claims handling practices comply with company policies, industry regulations, and Treating Customers Fairly (TCF) principles.

Requirements

Matric
RE5 (essential and not negotiable)
Minimum 2 years of experience in short-term insurance (building and content) claims processing
Strong knowledge of non-motor short-term insurance products and claims processes
Excellent communication skills
Proficiency in MS Office and claims management systems
High level of attention to detail and accuracy

Similar jobs you might be interested in:

Short Term Claims Consultant (RE5 Required) - Pretoria East
Location: Pretoria
Salary: R32 000 Monthly
Role PurposeThe short term claims consultant is responsible for managing and processing short-term insurance claims efficiently and accurately while delivering exceptional client service. The role involves assessing claims, coordinating with service providers, ensuring compliance with company policies and regulatory requirements, and maintaining strong client relationships through professional and...
Today

Short Term Claims Consultant
Location: Pretoria
Salary: R420 000 CTC per annum
Leading insurance company is looking to appoint a short term claims consultant responsible for processing and managing short-term insurance claims efficiently and accurately while delivering exceptional client service. This role involves assessing claims, coordinating with service providers, and ensuring compliance with company policies and regulatory requirements. The short-term claims Cons...
Today

Senior Business Development Manager (Short-Term Insurance) | Pretoria
Location: Pretoria
Salary: Market-Related
Senior Business Development Manager (short-term Insurance) | Pretoria
3 days ago

Actuarial Specialist - Short-Term Pricing
Location: Johannesburg
Salary: Annually
An opportunity exists for an Actuarial Pricing Specialist to join a highâperforming Structuring and Solutions team within a shortâterm insurance environment. The successful candidate will be responsible for pricing, product development, and delivering strategic actuarial insights within a riskâtaking insurance business.
13 days ago

Actuarial Specialist - Short-Term Pricing
Location: Johannesburg
Salary: Annually
An opportunity exists for an Actuarial Pricing Specialist to join a highâperforming Structuring and Solutions team within a shortâterm insurance environment. The successful candidate will be responsible for pricing, product development, and delivering strategic actuarial insights within a riskâtaking insurance business.
16 days ago

Short-Term Reinsurance Solutions Manager
Location: Johannesburg
Salary: Market-Related
short-term Reinsurance Solutions Manager, Johannesburg
21 days ago

Actuarial Specialist - Short-Term Pricing
Location: Johannesburg
Salary: Annually
An opportunity exists for an Actuarial Pricing Specialist to join a highâperforming Structuring and Solutions team within a shortâterm insurance environment. The successful candidate will be responsible for pricing, product development, and delivering strategic actuarial insights within a riskâtaking insurance business.
23 days ago

Regional Sales Director (Short-Term Insurance) | Sandton
Location: Sandton, Gauteng
Salary: market related
Regional Sales Director (short-term Insurance) | Sandton
53 days ago

SMI 18056 - Key Accounts Consultant (Brokerage Experience Essential) – Short-Term Insurance Personal Lines
Location: Johannesburg
Salary: Competitive salary and commission structure
Key Accounts consultant (Brokerage Experience Essential) – short-term Insurance Personal Lines
2 days ago

Liabilities and Litigation Claims Specialist
Location: Johannesburg
Salary: 500000 Annually
A well-established underwriting management company within the short-term insurance sector is seeking an experienced Liability & Litigation claims Specialist. This role requires a strong technical individual who can manage complex liability claims, provide legal insight on policy interpretation, and handle litigious matters while ensuring fair and accurate claims outcomes.
13 days ago