Short Term Claims Consultant

Recruiter:

TAC Recruitment

Job Ref:

PTA001423/MK

Date posted:

Tuesday, August 11, 2026

Location:

Pretoria, South Africa

Salary:

R420 000 CTC per annum

SUMMARY:

Leading insurance company is looking to appoint a Short Term Claims Consultant responsible for processing and managing short-term insurance claims efficiently and accurately while delivering exceptional client service. This role involves assessing claims, coordinating with service providers, and ensuring compliance with company policies and regulatory requirements. The Short-Term Claims Consultant plays a critical role in maintaining client trust and satisfaction through professional and empathetic interactions.

POSITION INFO:
Responsibilities Manage the end-to-end claims process, including registration, assessment, validation, and settlement of claims. Ensure claims are processed within agreed service level agreements (SLAs) and in compliance with regulatory requirements. Accurately capture claims information and update records in the claims management system. Communicate with clients to gather necessary information, explain claims processes, and provide updates. Address client queries and concerns with professionalism and empathy, ensuring a positive client experience. Escalate complex or disputed claims to the Team Leader when required. Verify the validity of claims by reviewing documentation, conducting investigations, and liaising with service providers. Identify potential fraud and report any suspicious activity to the relevant department. Ensure accurate assessment of damages and costs in collaboration with assessors or other experts. Ensure all claims handling practices comply with company policies, industry regulations, and Treating Customers Fairly (TCF) principles. Requirements Matric RE5 (essential and not negotiable) Minimum 2 years of experience in short-term insurance (building and content) claims processing Strong knowledge of non-motor short-term insurance products and claims processes Excellent communication skills Proficiency in MS Office and claims management systems High level of attention to detail and accuracy

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