Short-Term Claims Manager (RE5 and FAIS) - Pretoria East

SUMMARY:

Role Overview

Key Responsibilities

• Lead day-to-day claims operations across multiple functions and insurance lines.
• Ensure claims processes adhere to SLAs, KPIs, and regulatory standards (FAIS, TCF).
• Continuously improve claims workflows, leveraging system capabilities and process innovation.
• Use management information (MI) and dashboards to monitor performance and identify areas for improvement.
• Handle high-risk, complex, or escalated claims in a professional and timely manner.
• Collaborate with external vendors, assessors, and service providers to ensure effective and cost-efficient claims fulfilment.
• Monitor and analyse claims trends, flagging risk and recommending corrective actions.
• Promote a performance culture through strong people management, coaching, and development plans.
• Support strategic business initiatives, including budgeting, reporting, and audit preparation.
• Foster a culture of service innovation, accountability, and compliance within the claims team.

POSITION INFO:

Requirements

• 5–10 years of experience in short-term insurance claims, with at least 3 years in a leadership or operational management role.
• Deep expertise in home/property insurance products and the complete claims lifecycle.
• Proficiency with claims systems, reporting tools, and operational dashboards.
• Proven experience managing large, multi-functional teams.
• Demonstrated success in achieving business objectives through process optimisation and performance management.
• Strong understanding of regulatory compliance, governance, and risk management frameworks in the insurance industry.

Key Attributes

• Strategic thinker with the ability to drive operational transformation.
• Strong leadership and people development skills.
• Confident decision-maker who thrives in fast-paced, results-driven environments.
• Excellent communication and collaboration abilities.
• Analytical and metrics-oriented, with a proactive problem-solving mindset.
• Customer-focused, with a high standard of professionalism and integrity.