Short Term Insurance Department Manager

Underwriting:
To ensure the delivery of exceptional service to clients, consistent with the vision and mission of the
company and the department objectives. Service to clients in this department should be of a high
quality and should result in growth of the existing Short Term book. Oversee and provide meaningful
direction and guidance to the underwriters in their assessment and evaluation of the risk considered.
To act as the sounding board and voice of reason when decisions are taken to accept risk or not.
Monitor and motivate the team to meet all regulatory and SLA time-frames and deadlines.

Claims:
Attend to the oversight of the Claims Department, ensuring that meaningful direction and guidance is
provided in complex and problem claims where the Company’s risk is significant. Monitoring and
Reporting on all claims outcomes aligned with TCF principles for clients and ensuring the department
complies strictly with the standard company claims processes and procedures. Closure of claims
should result in rectification or modification of coverage, placing the client in a more secure position
in future as well as the enhancement and development of the Sales Executives.

Sales:
Encourage, motivate, strategize and drive the Sales team to success in meeting and exceeding all Sales
Targets, increasing company profits. Oversee, monitor and provide meaningful guidance to the Sales
Executives by applying in-depth knowledge of risks and the short-term insurance market so that the
solutions offered to clients are suitable and comply with TCF principles. Ensure that the department
is servicing all client needs adequately and efficiently. The sales team should embrace the brand and
be true ambassadors of the Company’s values and ethics.

General Duties:

• Lead the various Teams in terms of the Company Vision and Mission of High Performance within
  the scope of their respective positions.
• Manage and monitor the Short-term Insurance department as a whole.
• Research & identify issues the company is facing and implement processes as necessary to
  create a more efficient Short-term Environment.
• Get involved with the applicable stakeholders on communication with our clients. Be in touch
  with clients more often, the use of technology to assist us in this regard – and ultimately
  improving on our professionalism in our dealings with clients.
• Take control of the in-house Compliance function to ensure we are following through on new
  processes and that the compliance procedures are adhered to in our Short-term Teams.
• Forming part of Management and providing Monthly reports regarding all Short Term
  Administration, Sales and Claims to the EXCO (including the detailed overview on Sales,
  Underwriting & Claims).
• Maintain and constantly expand own professional and technical knowledge.
• Availability to attend all relevant company functions and corporate events.
• All other reasonable duties that might be assigned to the employee.

Education and Experience required:

• Grade 12 (Matric) qualification.
• Full Insurance / Financial Related Tertiary Qualification (acknowledged by the FSCA) – non
  negotiable.
• Post graduate degree will be advantageous.
• RE5 examination non-negotiable.
• RE1 examination will be advantageous.
• Registered Fit & Proper FAIS Representative status required (i.e. not acting under Supervision).
• Reputable in the insurance industry with good existing relationships within the sector.
• Excellent command of the Afrikaans language (Written and Spoken).
• Minimum of 5 years Short Term Insurance Experience – non negotiable.
• Minimum of 3 years in a management role – non negotiable.
• 3-5 years’ experience on the Cardinal System.
• Class of Business: Short Term Personal Lines (where applicable).
• Class of Business: Short Term Commercial Lines (where applicable).
• Proven Track record of relevant Continuous Professional Development (CPD) in the previous
  and current CPD cycles (where applicable).
• Product Specific Training Certificates of all products previously marketed and / or worked with,
  together with un-depth knowledge of different insurer wordings and exclusions.
• In-depth short-term insurance knowledge essential.
• Experience gained in compliance and risk management within an FSP.
• Executive level reporting experience.
• Client centric with sales experience in the insurance industry.
• Sound knowledge of business and management principles and practices.
• Sound knowledge of strategic planning.
• Sound knowledge of office administrative procedures.

Management and Leadership Skills Required:

• Communicate effectively, verbally and in writing, to clearly express logically reasoned
  ideas.
• Think clearly and assess matters quickly and to solve problems with the minimum fuss
  and time.
• Make/take calculated decisions and to think forward and act accordingly.
• Knowledge of sourcing information and execution of direction.
• Influence Senior and Executive Management.
• Display and action servant leadership style.
• Serve as a mentor for your staff, grow their skills and capabilities consistently. 

General Skills Required:

• Professional Brand Ambassador at all times (polite and friendly demeanour, enthusiastic and
  motivated).
• The ability to take reference material and assimilate information to determine relevancy to the
  client cases.
• Ability to work under pressure - remain calm and focused during stressful situation is
  vital.
• Create an efficient daily plan whilst taking instructions from various persons at
  various levels.
• High Level of Responsiveness.
• Neat and Organized.
• Service Orientated.
• Critical Thinking.
• Deductive and Inductive Reasoning.
• Fast Learner.
• Progressive thinking – the ability to think ahead - not just about the task at hand, but about
  consequences and whether there is something that can be done now which would save time,
  money and effort in the near future.
• Resilience and perseverance.
• Effective communication skills – Listen and communicate instructions clearly and simple. This
  relates to verbal as well as written communication. Listening forms the foundation of
  communication and one must be able to listen to a client’s requests and suggest relevant,
  suitable policies. The ability to also communicate effectively with the team to ensure things
  are understood and executed correctly first-time round.
• Accuracy and Attention to detail – Provide correct information and pay attention to every detail.
• Data Analyses – It is very important to be able analyze date such as market movements and
  growth on investments.
• Problem Solving – Our industry has many challenges and changes therefore the ability to
  conquer challenges and present creative solutions is a must have.
• Build relationships.
• Service Orientated and client centric – must have a desire to make a difference in our clients’
  lives.
• Diversity sensitivity – Culture sensitivity and the ability to build strong relationships with all
  colleagues and clients.
• Planning and Prioritizing.
• Effective Time Management - Systematic and Methodical in executing daily duties.
• Strong Admin Skills – organize and plan work and follow the process strictly.
• Sound judgement and decision-making abilities.
• Persuasion skills to persuade others to change their minds and/or behaviour.
• Negotiation skills to bring others together and reconcile differences as well as in dealings with suppliers and service providers (get the best prices for the betterment of our business).
• Innovation and Originality - the ability to come up with unusual, unique and clever ideas about
  a given situation or to develop creative ways to solve any given problem.
• Social perceptiveness – being aware of other’s reactions & understanding why they react the
  way they do.
• Flexible in working hours, including weekends and holidays.

Attitude Requirements:

• Positivity and energy – Promote emotional maturity and positive outlook; be energetic and
  exert radiance.
• Work Ethics – Embrace the work culture and dynamics of the employer.
• Professionalism – Always be professional whether at work or at function. Set an example to all
  around you as you are the face of the company at Management Level.
• Motivated – Stay motivated and be able to motivate team/fellow employees when they feel
  discouraged.
• Solution-Orientated.
• Team Player with exceptional interpersonal skills.
• Determination & perseverance – When at first you do not succeed, try again. Never give up.
• Enthusiasm – Be enthusiastic in every aspect of your tasks – no matter how trivial it may seem.
• Punctuality – Always be on time for every appointment as this shows respect for the other
  person/party involved.
• Be Pro-Active – Be a go-getter, do not wait for the opportunity, create the opportunity. Take
  initiative.
• Honesty – Always be honest and open and people will relate to you and respect you for this.
• The foundation of a successful business relationship is built on trust.
• Self Confidence – Be confident. Speak Clearly and persuasively and maintain your composure if
  rejected.
• Adaptability & Flexibility - Change is inevitable especially in the insurance industry thus
  adaptability and flexibility are a must have.
• Curiosity desire to self-study in own time and read, learn and research technical aspects / issues.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.