Short Term Rental Controller

SUMMARY:
NEW VACANCY!!!
Our client in the automotive industry is looking for an Short Term Rental Controller based in Port Elizabeth.

POSITION INFO:

Key Performance Areas

• Drive achievement of short-term rental (STR) targets and budgets.
• Ensure high-quality customer service and communication to build strong client relationships and provide tailored solutions.
• Conduct telesales, manage quote records, and maintain a prospects register.
• Submit weekly and monthly stock utilization and count reports.
• Prepare and finalize refinance and defleet documentation.
• Manage reservations, deliveries, and collections of STR fleet units.
• Coordinate transport scheduling, trip planning, and invoicing.
• Ensure all required delivery documentation is complete, accurate, and authorized (e.g., credit applications, signed contracts, customer orders).
• Invoice for rental periods (daily/weekly/monthly), including excess hours.
• Liaise with debtors for account-related matters and follow up on payments.
• Ensure forklifts and machinery have valid load test certificates.
• Coordinate with the workshop for machine readiness prior to delivery.
• Handle customer complaints and queries with professional resolution and timely follow-up.
• Provide general administrative and operational support to the manager.

Minimum Qualifications & Experience

• Education: Grade 12 / Matric
• Experience: Minimum 3 years in a similar administrative or fleet coordination role.
• Computer Literacy: Advanced proficiency in MS Outlook, Word, and Excel.
• System Knowledge: Proficient in Kerridge system (data entry and reporting).

Required Knowledge & Skills

Knowledge Areas:

• Customer service principles and standards
• Quality control and cost efficiency in product distribution
• Business-level English communication (written and verbal)

Skills:

• Active listening and clear communication
• Critical thinking and problem-solving
• Decision-making and time management
• Reading comprehension and report generation
• Negotiation and interpersonal communication
• Mathematical and analytical reasoning
• Resource management (materials and scheduling)

Abilities:

• Influence and motivate team members toward shared goals
• Handle pressure and adapt to changing environments
• Plan, organize, and prioritize work effectively
• Show initiative, accountability, and commitment to professional development
• Maintain emotional stability and professionalism under pressure

General Competencies

• High attention to detail and analytical ability
• Strong work ethic and personal integrity
• Excellent written and verbal English communication
• Ability to interact with internal and external stakeholders at all levels
• Friendly, professional, and service-oriented demeanor
• Willingness to work overtime and be available for standby as required

Licences and Registrations

• Valid EB / Code 8 Driver’s License

Preferred Qualifications & Experience

• Experience using the Kerridge system
• Background in fleet management
• Experience in maintaining and updating customer databases