Site Manager (Fuelling Station)

SUMMARY:
Our client is looking for a dedicated and detail-oriented Site Manager to oversee the daily operations of our busy fueling station. This role requires a hands-on leader with strong organizational skills, industry knowledge, and the ability to manage staff, systems, and compliance effectively.

POSITION INFO:
Key Responsibilities:

Start-of-Day & Daily Operations (06:00 – 09:00)

• Complete previous day cash-ups (speed points, electricity, Lotto machines).
• Conduct daily meter readings of pumps and physical dips (update spreadsheets).
• Ensure all staff are on duty and completing assigned tasks.
• Send end-of-day sales and dip reports for fuel ordering.
• Close off Tom card speed points and submit cash-ups to head office.

• Prepare for and manage ISIS audits.
• Log POS calls and queries with support teams.
• Write off expired or damaged stock.
• Register employee tags on pumps and update account client cards.
• Insert new products and monthly fuel price changes into ISIS and NAMOS.
• Ensure employee clocking hours are accurate.
• Conduct quarterly stock takes and reconcile variances.

• Perform daily, weekly, and monthly stock takes (wet and dry stock).
• Capture cash-ups and meter readings on Excel and submit to head office.
• Order lubricants and shop stock via ISIS & Sage, ensuring proper system entry.
• Monitor fuel levels, investigate variances, and control stock levels.
• Manage price change forecasts, VAT reports, airtime, Lotto, and electricity transactions.

• Conduct daily site walkarounds: safety inspections, housekeeping, and branding checks.
• Manage pump/tank faults and building maintenance (log calls and liaise with contractors).
• Ensure compliance with Health & Safety regulations (fire extinguishers, compressors, spillages, ventilation, flammable certificates, licenses).
• Oversee cleanliness of forecourt, pumps, nozzles, restrooms, and ensure forecourt attendants maintain full uniform and excellent customer service.

• Spot-check margins, investigate variances, and ensure planogram compliance.
• Prevent overstocking while ensuring availability of all products.

• Manage, supervise, and evaluate staff performance.
• Compile rosters, schedule leave, and ensure effective team operations.
• Insert new employees into all systems (ISIS, speed points, clocking).
• Implement and enforce company policies and procedures.

• Respond to head office queries, refunds, duplicate transactions, and emails.
• Prepare accurate reports for management and ensure deadlines are met.

• Proven experience in fuel station or retail management.
• Strong knowledge of ISIS, NAMOS, POS systems, and fuel industry practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage financials, stock control, and staff effectively.
• Strong organizational skills and high attention to detail.
• Flexibility to work extended hours if required.