Site Reliability Engineering Manager

Recruiter:

IT Empowered Consulting (Pty) Ltd

Job Ref:

PTA000020/Yolan

Date posted:

Tuesday, January 14, 2025

Location:

Cape Town, South Africa

Salary:

Annually

SUMMARY:
The Site Reliability Engineering (SRE) Manager is responsible for building and leading the Site Reliability Engineering team in South Africa. This role will use Site Reliability Engineering and other leading principles to support the planning, monitoring, and controlling of the day-to-day operations and delivery aspects of the global IT and Networks, with a particular focus on the systems in South Africa. The construction of the software and computing systems adheres to large scale agile principles, using an company tailored version of the Scaled Agile Framework (SAFe); this role will be a key stakeholder within this framework as it evolves from construction to operations.
This role is also an active participant in implementing all aspects of Site Reliability Engineering across the Global Observatory, including technical vision, observability, automation strategy, solution delivery, and platform incident and problem management. This is a leadership role with both technical and people leadership responsibilities. As such, this role participates in short and long-term system and capability planning, teams and organizational planning.

POSITION INFO:
Key Responsibilities:

Build, lead and manage the SRE and IT Telescope Operations Team
Operations and Service management
Computing and Software operations and service framework, processes and tools required to operate the telescope as intended
Service delivery and support - Continuously assess and recommend improvements to our platform and processes to enhance the effectiveness of our services
Infrastructure, network and platform management
Support telescope construction and deployment

Key Requirements:
Qualification:

BTech/ Degree/ Masters/ PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields

Experience:

BTech in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 13 years relevant working experience; or Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 9 years relevant working experience; or Master’s Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 7 years relevant working experience; or PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 5 years relevant working experience
Computer and network infrastructure implementation
IT service, operations and management, including significant responsibility over Service Level Agreements
IT Infrastructure or software Team leadership
IT Architecture and Governance
Project management
IT systems engineering, application support, and user management
IT governance and security
Data governance and security
IT availability, resilience and redundancy
Systems analysis, design and engineering
Experience in supporting distributed software systems in a production environment such as Cloud and/or Data Centres
Procurement and IT asset management

Knowledge:

Track record of building and managing high-performance teams in a Software, IT or Technology related industry or organisation
Experience in asset lifecycle management and software asset management
Experience in managing resources and prioritisation
Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management
Experience of Lean Agile project management
Experience of working in a globally diverse team
Programming/scripting experience and capability across multiple platforms

SKILLS/ABILITIES/COMPENTENCIES:
Essential:

Experience working with Linux and within the Open Source Software Ecosystem
Experience with DevOps tools, processes and culture
Experience and/or certification and knowledge in SRE, ITIL or related IT Management processes
Experience supporting and maintaining large-scale High-Performance Computing (HPC) and storage systems
Advanced experience with programming and/or scripting languages such as Python

Desirable:

Certification in Project management
Experience in agile project management e.g. SAFe, Scrum
Demonstrate interest in astronomy and understanding of the challenges of controlling telescopes
Strong Leadership Quality
Strategic thinker
Problem solving skills
Planning and Time Management
Team building and collaboration
Resource Management
Planning and Design
Communication and Interpersonal skills

Skills:
Teamwork and Collaboration: Cooperates with others to achieve organisational objectives and may share team resources in order to do this. Collaborates with other teams as well as industry colleagues
Influence and Communication: Identifies critical stakeholders and influences them via an influential third party, for example through an established network, to gain support for sometimes contentious proposals/ideas
Resource Management/Leadership: Provides leadership that fosters an environment that encourages new ideas and provides support for the development of emerging skills Creates trust by displaying consistency, understanding, integrity and patience. Plans, seeks, allocates and monitors resources to achieve outcomes
Judgement and Problem Solving: Anticipates and manages problems in ambiguous situations. Develops and selects an appropriate course of action and provides for contingencies. Evaluates, interprets and integrates complex bodies of information and draws logical conclusions, synthesises proposals and defends options with reasoned arguments
Independence: Assesses the risk and opportunity of identified strategies, options and actions. Overcomes problems and setbacks in achieving goals. Invariably includes consideration of value-added future impact on the bottom line when determining the optimal and efficient use of resources
Adaptability: Demonstrates flexibility in thinking and adapts to and manages the increasing rate of organisational change by adjusting strategies, goals and priorities

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