Skin Care Advisor - Retail

SUMMARY:
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POSITION INFO:

SKIN CARE & RETAIL ADVISOR

MIDRAND, Gauteng (South Africa)

START: 01 September 2025

TRADING HOURS & SHIFTS:

• Monday - Sunday
• 09:00am - 21:00pm (standard 9-hour shifts will be scheduled on rotation)
• RETAIL HOURS - Must be flexible to work shifts, weekends and all major holidays

REPORTS TO: Store Manager / HR Manager / CEO

EMPLOYMENT TERMS: Full time / Permanent

SALARY & COMPANY BENEFITS:

• R8,000 - R12,000 Basic Salary per month (Based on desired qualification & skills)
• 5% Commission (Retail)
• Incentives

MINIMUM REQUIREMENTS:

1. ITEC / SAAHSP or internationally recognized accreditation
2. CIDESCO - Bonus
3. DIPLOMA Beauty Specialist or similar Level 2+ qualification / Health & Skin Care / Cosmetology / Beauty Therapy
4. Beautifully groomed, manicured and presentable
5. Confident and knowledgeable on advanced skin care and active ingredients / skin care trends

EXPERIENCE:

1. Retail experience is beneficial
2. Salon / spa  or cruise ship experience is required
3. Receptionist or hosting experience (Dealing with cash up etc.)

KEY PERFORMANCE INDICATORS:

1. Customer Assistance: Provide exceptional service to returning or repeat customers who already know what they want. Assist them in selecting products, answering any quick queries, and ensuring they have a smooth shopping experience.
2. Till Operation: Manage the till, handle transactions accurately, as well as returns
3. Support to Somatologist: Assist the Somatologists in preparing the store, ensuring that they have everything needed for consultations and treatments.
4. Product Knowledge: Maintain a strong understanding of the products on offer, being able to briefly explain the benefits to customers or offer recommendations based on their preferences.
5. Customer Relationship Management: Foster positive relationships with repeat customers by providing personalized attention and ensuring they feel valued.
6. Store Presentation: Help keep the store neat, tidy, and well-organized by ensuring product displays are attractive and that shelves are stocked appropriately.
7. Sales Targets: Contribute to achieving store sales goals by assisting in upselling and promoting products to returning customers.
8. Inventory Support: Assist with stock replenishment and organization, ensuring that products are properly displayed and within easy reach of customers.
9. Team Collaboration: Work closely with the Somatologists and the rest of the retail team to maintain a professional, customer-centric environment and to deliver excellent service.