SUMMARY:
Are you highly organised, customer-focused, and passionate about delivering exceptional service? Cookhouse Creamery is looking for a proactive and detail-oriented
Small Sales Coordinator to join our team in a flexible half-day hybrid role.
This position is ideal for someone who enjoys building client relationships, coordinating orders and deliveries, maintaining accurate records, and ensuring customers receive outstanding service.
About the Role
As the Small Sales Coordinator, you will manage the administration of our small customer portfolio and oversee the order management process from customer order placement through to delivery coordination. You will serve as the key link between customers, stores, drivers, and management to ensure efficient, accurate, and professional service delivery
POSITION INFO:
Key Responsibilities Customer & Account Management Maintain and update customer records and databases. Onboard new customers and ensure account information is accurately captured. Build and maintain strong customer relationships. Manage customer information and area summaries for operational teams. Order Management Contact customers on a regular cycle to obtain orders. Accurately capture and confirm order details. Follow up with inactive customers and identify ordering opportunities. Logistics & Delivery Coordination Coordinate order information with stores and production teams. Prepare delivery schedules and route information for drivers. Communicate delivery updates and resolve operational issues. Credit Control Support Monitor customer payment behaviour. Record account notes and identify late-paying accounts. Assist with account reconciliations and payment follow-ups. Sponsorship Administration Manage sponsorship requests in accordance with company guidelines. Maintain sponsorship records and renewal dates. Prepare recommendations for management where required. Reporting & Administration Maintain accurate records and databases. Prepare regular reports on customer activity, orders, payments, and sponsorships. Support the General Manager with sales administration and reporting. Requirements Qualifications Certificate or Diploma in Sales, Marketing, Business Administration, or a related field. Valid driver's licence (essential) Experience 1 to 3 years' experience in: Sales administration Internal sales Telesales Customer service Order processing Experience within FMCG, dairy, or food and beverage industries will be advantageous. Logistics or delivery coordination experience is beneficial Skills & Competencies We are looking for someone who: Has excellent telephone communication and customer service skills. Is highly organised and attentive to detail. Is proficient in Microsoft Office, especially Excel, Outlook and Word. Can manage multiple tasks and priorities simultaneously. Works well across different departments and stakeholders. Demonstrates initiative, accountability, and problem-solving ability. Handles confidential information professionally and responsibly What We Offer Flexible half-day hybrid working arrangement. Opportunity to join a growing and respected local brand. Supportive and collaborative working environment. Meaningful role with direct impact on customer satisfaction and business performance. Disclaimer: Cookhouse Creamery reserves the right not to fill this position. The company further reserves the right to amend, withdraw, or re-advertise the vacancy at its discretion. Due to the expected volume of applications, only shortlisted candidates will be contacted. If no response is received within 30 days of the closing date, applicants should regard their application as unsuccessful.
