Snr Manager: Key Accounts Management

An exciting position has become available with our client based in Centurion for a Senior Manager: Key Accounts Management, who will be responsible for the relationship management between the company and clients in respect of real estate and related services company offers. Primarily
focuses on the strategic development and implementation of space demand requirements for clients, resulting in optimized and cost effective
accommodation occupancy costs.

Property Market & Property Asset Management; Deep and proven knowledge of Facilities Management, Real Estate and Workplace industry best practices and trends; Procurement tender and negotiation processes; Continuous Improvement; Operational Excellence; Analytical skill and to understand and manage budget and expense accounts; Understanding of project management

Operational management; Financial Acumen including budgeting skills; SLA's - setting of customer service metrics and managing service delivery; Performance Monitoring - setting and measurement of key performance indicators; Change management; Real estate business strategy compilation; Real estate contract management - Familiarity with lease administration and real estate leasing documents and contracts; Established experience utilizing Real Estate IT platforms and systems

Accountable as the central point of business engagement to interact regularly with client representatives, executives and senior leadership in order to gather and understand short, medium and long term business strategy.
Maintain strong relationships with customers and business stakeholders and understand the business context in which they work.

Responsible for the strategy, design and implementation of client accommodation plans in collaboration with the client and their representatives
Develop and maintain key performance indicators (customer satisfaction, cycle times, cost, and service levels) and uses analytical tools to understand performance gaps.
Become a strategic partner that remains closely connected with client representatives, executives and senior leadership as well

Oversee Key Accounts Management team, gather, understand and translate business strategies into implementation and client relationship management plans.
Ensure that new requirements from business raised are captured, analysed and prioritised to ensure alignment with client projects and service roll out strategies.
Identify best practices across the spectrum of facilities & workplace matters (internally and externally) and recommends and implements innovative opportunities to drive operational performance and cost reduction for clients.

Relevant 3 year degree/ diploma (NQF level 6), preferably in built environment field, Business/ Commerce or related field

Experience

7 Years relevant experience, of which at least 2 years on management level

Special Requirements

Execution Excellence, formulating strategies & concepts - proven ability to think strategically to realise organisational goals; sets and develops strategies.
Identifies, develops positive and compelling visions of the organisation's future potential.
Takes account of a wide range of issues across, and related to, the organisation.
Delivering results and meeting customer expectations.
Strong analytical and problem solving skills - demonstrated ability to think about business problems in new ways and clarify key issues in complex situations.
Highly self-motivated and able to thrive in an extremely fast-paced and changing environment.
Persuading and influencing - Demonstrated ability in persuading and influencing others within and outside of reporting lines.
Presenting & Communicating Information - Strong executive presentation skills, oral and written; able to tailor communication style to effectively meet the needs of the audience.
Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; projects credibility.
Leading and supervising ability.
Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.