SUMMARY:
A leading automotive manufacturer is looking for a highly skilled Social-Media & Online Reputation Management Specialist to join their Head Office team in Elandsfontein (Gauteng).
POSITION INFO:
This role is pivotal in maintaining a strong and positive brand presence across all digital platforms, managing online reputation, and ensuring consistent engagement and communication with target audiences.
Non-Negotiable Requirements:
- Bachelor’s Degree or National Diploma in Digital Marketing, Business Management, Communication, or a related field
- Matric Certificate
- Minimum 5 years’ proven experience in Social-Media and/or Digital Marketing Management within a fast-paced environment
- Demonstrated experience managing paid media campaigns across Facebook, LinkedIn, and YouTube
- Strong understanding of Online Reputation Management (ORM) tools, analytics, and reporting
- Proficiency in social media listening and insights tools
- Hands-on experience in:
- Facebook Business/Ads Manager
- LinkedIn Campaign Manager
- YouTube Studio
- South African Citizen
Key Responsibilities:- Manage and maintain all corporate social media channels, including Facebook, Instagram, LinkedIn, Twitter, and YouTube
- Create, implement, and monitor content calendars aligned with brand and campaign objectives
- Set up, manage, and optimise paid media campaigns to drive measurable engagement and conversions
- Oversee creative content, copywriting, and asset development for social channels
- Monitor and respond to customer queries, compliments, and complaints on social media and review platforms (Facebook, Google, HelloPeter, etc.)
- Conduct social listening and sentiment analysis to proactively manage brand perception
- Identify online threats or crises and apply effective conflict resolution techniques
- Generate and analyse reports on campaign performance, engagement metrics, and ROI
- Collaborate closely with the Digital Marketing Manager, Sales, and Customer Service teams to align strategies and messaging
- Ensure compliance with company brand standards and uphold professional online communication
Skills & Competencies- In-depth understanding of social media trends and digital marketing analytics
- Excellent written and verbal communication skills
- Advanced computer literacy (MS Office Suite, Google Analytics, Google Data Studio)
- Strong organisational and multitasking abilities
- Proactive problem solver with exceptional analytical skills
- Ability to manage online communities with professionalism and empathy
- Creative, innovative, and strategic thinker with strong attention to detail
Key Performance Indicators (KPIs)- Positive social sentiment and brand reputation metrics
- Increased engagement and follower growth across all platforms
- Timely and professional response rate to customer interactions
- Achievement of paid campaign performance and ROI targets
- Accurate and insight-driven monthly reporting
To Apply:Only candidates who meet all non-negotiable requirements will be considered.
Send your CV, supporting documents/qualifications, and a recent head & shoulders photo.
If you do not receive feedback within two weeks, please consider your application unsuccessful.
