Solution Specialist (Papercut) – Managed Print Services (MPS) (CPT)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

BE responsible for the design, implementation, support, and optimization of Managed Print environments across client sites of a dynamic Network Specialist seeking a Solution Specialist to join its team. The role focuses on delivering efficient, secure, and scalable printing and document solutions that align with customer requirements and business objectives, including cost models. Applicants will need Matric/Grade 12, proven experience with Papercut (Technical and Sales Certified – Essential), at least 5 years’ experience in a Managed Print Services or a related IT infrastructure role. You must also have experience with MS SQL for reporting and database management, FMAudit for device monitoring and meter collection & a strong understanding of HP printers and multifunction devices.

DUTIES:

• Design, implement, and maintain Managed Print Service solutions across diverse client environments. Stay up to date with new technologies and drive feature enhancements where applicable.
• Implementation and management of document workflow solutions.
• Deploy, configure, and manage print management software, including Papercut MF, Papercut Hive, HP Access Control, and PrinterLogic.
• Support HP Web JetAdmin, HP Security Manager, and HP Smart Device Services (SDS) deployments; ensure all network agents remain online and functional.
• Manage and maintain print fleet monitoring using necessary tools/applications available.
• Perform advanced troubleshooting and root cause analysis for printer hardware, firmware, and software issues.
• Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
• Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.
• Develop and maintain SQL queries and reports for usage analytics, performance tracking, and billing; Power BI experience is advantageous.
• Collaborate with sales teams to assist with solution design, proposals, and customer demonstrations. (Pre-sales).
• Ensure compliance with security policies, data protection standards, and best practices across MPS environments.
• Liaise with vendors and OEMs for escalations, firmware updates, and licensing requirements.
• Provide technical training, mentorship, and support to internal teams and end users.
• Maintain accurate and up-to-date documentation of configurations, processes, and client environments.
• Support Project Management initiatives, ensuring timely and effective rollout of MPS implementations and upgrades.

REQUIREMENTS:

• Matric \ Grade 12 (Compulsory).
• Proven experience with Papercut (Technical and Sales Certified – Essential).
• Minimum 5 years’ experience in Managed Print Services or a related IT infrastructure role.
• Solid understanding of print infrastructure security, data management, and compliance.
• Experience with HP Web JetAdmin, HP Security Manager, HP Advance, HP Park, and HP Smart Device Services (SDS) (advantageous).
• Working knowledge of MS SQL for reporting and database management.
• Experience with FMAudit for device monitoring and meter collection.
• Strong understanding of HP printers and multifunction devices.
• Project Management experience or formal certification (advantageous).
• ITIL v4 Foundation certification or equivalent understanding of IT service management processes (advantageous).
• IT or technical certifications such as CompTIA, Microsoft, or HP (beneficial).
• Valid Driver’s License and own reliable vehicle.

ATTRIBUTES:

• Strong problem-solving and analytical abilities.
• Excellent communication and client engagement skills.
• High attention to detail and disciplined documentation practices.
• Ability to work independently and manage multiple client environments effectively.
• Customer-focused with a proactive, solution-oriented mindset.
• Strong organizational and time management skills, with the ability to coordinate multiple projects.