Solutions Architect

SOLUTIONS ARCHITECT

STELLENBOSCH (Fully remote)

GENERAL DESCRIPTION

• As a Solution Architect you will be responsible for managing customer requirements and proposing solutions utilising company products, networks and solutions.
• You will engage with the account team from pre-sales through to the implementation and conclusion stages of solution projects as well as solution life cycle management.
• You will need to be competent in handling dynamic and changing project scope and displaying thought and technical leadership in relation to existing company resources, as well as third party suppliers and subcontractors.
• You will play a pivotal role in designing customer solutions, involving a high level of interaction with product department, systems integration teams as well as customer technical, marketing and business development functions.

Key Responsibility Areas:

• Documenting comprehensive client user stories and technical constraints/ requirements.
• Producing detailed component specifications and translate these into detailed diagrams and designs for implementation.
• Lead technical analysis, implementation and deployment.
• Supporting the project co-ordination team in managing scope variations and risks effectively throughout the lifecycle of the delivery of circuits.
• Performs project assurance to validate that solution architecture aligns with the enterprise architecture alongside RF, R&D and NOC departments.
• Working closely with the Account Managers to enable quicker turnaround times on customer solution requests.
• Ability to draw network diagrams to support customer solutions.
• Ability to cost, quote and respond to client proposals, RFPs, RFIs, RFQs and client specific solutions etc.
• Ability to join customer meetings to support the Account Managers and Projects delivery teams in ensuring the customers are presented with updated and/or informed of solution designs outcomes.
• Ability to articulate new ideas and concepts to technical and non-technical audiences.
• Creating tailored solutions for each customer to maximize our value proposition to the customer and ensure solutions are feasible, implementable and realistic.
• Ability to liaise between the customer/prospect and the technical teams and translate business requirements into technical requirements.
• Ability to operate in a multi-cultural environment with an understanding of business and decision processes in different geographic regions.
• Developing proof-of-concept to validate solution feasibility.
• Identifying project issues / risks and present alternatives to alleviate or resolve.
• Clear technical understanding of Fibre and Wireless networks.

WORK EXPERIENCE & COMPETENCY REQUIREMENTS

• At least 3 years'''' experience working in a direct customer-facing role in a technical sales role.
  • Experience in putting together commercial proposals.
  • Experience in development of business cases an added advantage.
  • Excellent knowledge of IP networking and Internet technologies (TCP/IP, DNS, HTTP, Radius, etc).
  • Experience in a Telco environment is highly desired.
  • Wireless and Fibre network knowledge and experience.
  • Excellent oral and written communication skills highly desired.
  • Strong Project Management skills are required.
  • Strong analytical, organizational, and time management skills.
  • Excellent team leadership, people management, motivational, interpersonal, communication, and customer service skills.
  • Computer literacy and typing skills.
  • An understanding of sales principles and customer service practices.
  • Must be flexible and solution orientated.
  • Must be target-driven.
  • Demonstrate a high level of emotional intelligence.
  • Ability to articulate new ideas and concepts to technical and nontechnical audiences.
  • Must be able to work independently and be a team-player.
  • At least 3 years'''' experience in project costing (Cost Estimates, Bill of Materials).

EDUCATION REQUIREMENTS

- A Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or other technology related field