Solutions Architect - CSM

SUMMARY:
Our client in the Telco Sector requires a Solutions Architect on a 24 months contract who is well experienced and highly experienced to assist on the ICT projects relating to the solutioning & translation of customer ICT requirements into network solutions.

POSITION INFO:
Key Requirements:

• The Solution Architect works in the Technology Enterprise Services Planning area and is considered the interface between customer facing entities or business entities and the various technical areas for the design, architecture and development of new sales engagement processes.
• Undertake Technical Regulation assessments in order to take solutions to clients.
• Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction.
• Gather and analyse product & service requirements from multiple customers facing entities.
• Develop relevant documents as input to technical teams.
• Provide feedback to requestor in the form of consolidated high-level solution architecture documents, costing and timelines.
• Design and implement workaround solutions and out-of-the-box thinking to ensure speed to market.
• Develop bespoke SLAs that meets customers’ requirements.
• Develop innovative network solutions with a strong focus on converged products that differentiate the Client in the market.
• Ensure product integration management by defining an end-to-end network architecture to support converged approach.
• Provide consolidated technology-based innovation, concepts and roadmaps to satisfy business requirements and create new demand.
• Ensure vendor management of equipment and solution providers.
• Ensure Solution Architecture business plan objectives are met.
• Drive implementation of solutions and inventory
• Ensure solutions provide excellent customer experience for the subscriber.
• Match solution requirements to device capabilities during solution development process.
• Understand industry trends and adopt them in customer solutions.
• Provide input into the demand management of network and platform infrastructure for Fixed and Enterprise networks.
• Ensure the right forecasting and demand management processes to cater for capacity and growth.
• Ensure the right technological trends are incorporated into infrastructure planning to build a future proof network.
• Develop and grow long term relationships with key corporate customers, vendors, Business, Wholesale stakeholders & Consumer divisions.
• Initiate required technology changes to ensure alignment with the strategic direction of the company.
• Define architectural requirements for converged solutions and required processes.
• Manage business analysis of customer demand correlated to existing and possible solution deployment.
• Develop integrated costing models and scenarios for requested solutions.
• The Solution Architect is accountable to the planning manager for ICT & fixed-line solutions to be delivered.
• The individual projects are highly specialized and as such the Solution Architect will be required to have an in depth understanding of ICT, fixed-line and IP Technologies and thus will be required to have the necessary certifications as such engineering degrees supported by CCIE, CCDP or CCNP equivalent certifications, CECP will be advantageous, with the supported years of experience in the enterprise Infrastructure environment.
• The client will provide the necessary support required for the Solution Architect to develop an understanding of the Client’s Policies, Processes and Procedures (PPPs) pertaining to client’s network.  It is important for the Solution Architect to familiarise themselves with such PPPs as they will be expected to analyse and provide in depth explanations to the Clients senior customers. In addition, the process of timeous and effective decision-making will need to be facilitated and at times escalated by the Solution Architect.

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