Solutions Engineer (Software Implementation)

Skills and Competencies:

• Process Analysis: Strong ability to analyse, map and optimise business processes.
• Software Implementation: Experience managing and supporting the rollout of digital systems on factory floors.
• Customer Focus: Ability to engage with clients, understand operational challenges, and propose effective solutions.
• Problem-Solving: Structured, logical approach to problem identification and resolution.
• Project Management: Proven ability to manage projects to successful, on-time completion.
• Technical Communication: Ability to translate complex technical concepts into practical, understandable language for non-technical stakeholders.
• Continuous Improvement: Passion for identifying inefficiencies and implementing sustainable solutions.
• Data Analysis: Ability to interpret operational data to guide decision-making and performance improvements.
• Team Collaboration: Strong team player, comfortable working cross-functionally with engineers, developers, and clients.
• Adaptability: Comfortable working in dynamic environments with changing customer needs.
• Ethical Conduct: Maintain professional integrity and customer confidentiality.
• Attention to Detail: Ensure accuracy and completeness in project documentation, system configurations, and reporting.
• Training & Support: Capability to train end-users and provide post-implementation support.

Main Tasks and Responsibilities:

• Process Audits & Analysis: Conduct detailed site assessments to map current operational processes and identify areas for digitalisation.
• Software Implementation Support: Assist in configuring, deploying, and testing software solutions according to customer requirements.
• Customer Engagement: Work closely with customers to gather functional requirements, conduct process reviews, and present solution proposals.
• Change Management: Support customer teams in adopting new systems and processes, providing guidance and best practice recommendations.
• Training & Handover: Deliver user training and develop supporting documentation to ensure smooth operational handovers.
• Post-Implementation Support: Provide ongoing technical and operational support to resolve issues and enhance solution effectiveness.
• Process Optimisation Projects: Lead and participate in continuous improvement initiatives within customer environments.
• Documentation: Maintain clear, concise records of project activities, site assessments, customer interactions, and process changes.
• Software Testing: Collaborate with development teams to test new functionalities and provide operational feedback.
• Travel Expectations: Industrial Engineers may be required to support various customer sites, including occasional international travel. Historically, this travel averaged between 30% to 40%, but with increased virtual support options, this is currently less frequent but remains possible.
• Jendamark Culture: Portray a positive, professional image of Jendamark Automation. Be detail-orientated, customer-focused, and results-driven - willing to work overtime where required to meet project deadlines.