Solutions Specialist

SUMMARY:

Our client based in Centurion is seeking the expertise of a Solutions Specialist to provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

POSITION INFO:

Education and Minimum Requirements

• Relevant Degree in Business/ Engineering/ IT or similar
• 3 to 5 years’ experience in similar environment, of which 1 to 2 years ideally at a junior specialist level

Competencies

• The ability to be systematic and rule oriented in gathering, reviewing, evaluating and visualizing data from a variety of perspectives; includes the ability to work with precision
• The ability to be curious and ask questions, initiate new and better ways of doing things, devise and implement solutions and measure the impact.
• The tendency to see things in unique and unusual ways, and be resourceful in generating various solutions to problems
• The ability to make firm (and sometimes difficult) decisions fairly and compassionately based on relevant facts and logical thinking
• Cuts to the core of issues and applies effective analysis, logic and creativity to implement solutions
• Creates impact and influences others to support an idea, concept or direction through being credible, trusted and authentic

Responsibilities

• Identify, control and escalate potential risks which may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Prioritize resource allocation to minimize and reduce wastage
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Analyze customer feedback to help improve customer service
• Ensure that delivery is accurate, timeous and of an acceptable standard
• Ensure that product or service knowledge and advice is technically accurate
• Know and understand customer needs to deliver a quality service
• Propose ideas to improve customer service
• Analyze and examine data to identify opportunities to drive growth and opportunities for efficiencies and improvement
• Conduct trend and impact analysis to identify the need to build new, or leverage existing solutions
• Use data to create quality data management dashboards
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Understand the technical trends, commercial market, competition and trends
• in the market
• Conduct research to identify ideal target markets and new entrants for product launches ensuring that new products are relevant and viable and assess opportunities and threats from these
• entrants
• Partner with product house or business unit to perform gap analysis and identify opportunities for improvement
• Consult with product house or function to identify, define, scope and document solutions, products and enhancements (at a detailed level), which best meets strategic objectives of the business
• Draw on knowledge and experience to identify, investigate and solve business problems, and in doing so develop new solutions or enhancements and propose recommendations to business
• Prepare the business case and assist with the specifications for new or enhanced business solution
• Manage continuous improvement of all business solutions within assigned portfolio
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify
• risks
• Collaborate with business to prioritize and rationalize projects/ initiatives

Please visit our website at --------Please upload your CV here--------> for more details and to register your C.V.

NB! This job is now closed. You can apply for other jobs by uploading your CV.