SUMMARY:
The role of the Specialist: Solutions Design Specialist is to strategically advise the business on the company’s Learning Strategy, ensuring that organisational talent is optimised through development.
POSITION INFO:
Furthermore, the Specialist will be responsible for designing and developing high quality and effective learning solutions, using a variety of media.
Key Performance Areas
Facilitate Skills Development
Detailed Description (INPUT)
- Conduct training needs analysis by engaging the business
- Consolidate and analyse Personal Development Plans and information obtained from the business
- Rank identified training needs per order of priority (as informed by business plan)
- Verify the consolidated training needs with business unit
- Draw up costed training plan/work place skills plan
- Consolidate cost implications of training interventions
- Engage business unit on priorities and recommend which interventions are suitable
- Facilitate skills development in accordance with policies, procedures and legal requirements
KPI (OUTPUT
- Personal Development Plans collated and translated to training interventions
- Effective divisional training plans
- Accurate training matrices
Provide Assistance in the Development of L & D Strategy
Detailed Description (INPUT)
- Assist in developing a Talent Management framework in alignment with strategic objectives of the The comapny that will identify high potential individuals through applying an appropriate Talent Management methodology;
- Introduce a Talent Mobility framework in the The comapny
- Align training & development interventions with developmental needs e.g. leadership development
- Align training & development interventions with the strategic goals of the P & C Strategy
- Provide support to the Head: Learning and Development Academy to implement the approved strategy through the development of an annual plan
- Identify and design training and development interventions, for example:
o Induction
o Performance Management
o Technical Skills
o Any other training as required by the business from time to time
- Contribute to the review, design and implementation of Talent and Learning and Development Policies
- Develop policies in alignment with The comapny’s strategic objectives, relevant legislation, Talent Management and Learning and Development Strategy and P & C processes
KPI (OUTPUT)
- Implementation and monitoring of a workable Talent Management strategy and implementation plan for the Bank to support and meet capacity and skills requirements
- Implemented training interventions as per identified needs
- Up-to-date L&D policies
Compile Reports
Detailed Description (INPUT)
- Submit monthly training report and statistics for reporting purposes to relevant stakeholders (Head: Learning & Development Academy, Chief People & Culture Officer, Exco and Board)
- Compile reports as and when requested by the business
- Collect the required data from all relevant sources
- Verify the data to ensure that only applicable data is utilised
- Collate the data into the required format for producing the report
- Generate the report utilising the information in accordance with policies and procedures
- Make recommendations in accordance with the information at hand
- Submit the report to Line Manager for approval
- Distribute the report to the relevant role players
- Archive the report for future reference purposes
- Compile the report in accordance with policies, procedures and legal requirements
- Compile the report within the allocated time frame
KPI (OUTPUT)
- Accurate, timely reports as required by various stakeholders
- Proper quality of analysis and feedback regarding reports and their meaning to the business
- Adherence to policies and procedures
Maintain Relationships
Detailed Description (INPUT
- Introduce concept of knowledge sharing, especially in areas of technical competencies and capabilities
- Identify the relevant role players in accordance with business requirements and dependencies: o Universities and other learning institutions
o Service providers
o Interns and learners
o Internal staff members
- Meetings with the role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict
- Obtain mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results
- Agree to the expected outcomes from each party
- Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
- Inform the relevant role players of the outcomes, deviations and actions required
- Implement continuous follow-up to ensure that the relationship is maintained
- Compile a database indicating the role players, expected outputs, contact details
- Maintain the relationship database to ensure relevancy and currency
- Document the interaction with the relevant role players for future reference purposes
- Submit the documentation for archiving in the document management system
- Manage relationships in accordance with policies, procedures and legal requirements
- Manage relationships within the allocated time frame
KPI (OUTPUT)
- Quality of relationships with stakeholders, as evidenced through stakeholder feedback
- Attendance of regular meetings with stakeholders for feedback and updates
- Quality of advice and expertise provided to business unit stakeholders (Learning Consultation)
Facilitate Training & Development Programme
Detailed Description (INPUT)
- Develop learning programme to address the business needs and in alignment with the Talent Management and Learning and Development Strategy
- Facilitate learning programmes
- Develop a Leadership Development bench strength
- Assess and evaluate learning programme:
o Conduct learner assessments
o Conduct impact assessment on T&D programmes
- Evaluate the transfer of learning
- Compile training evaluation/impact report and submit to Line Manager for approval
- Update programmes accordingly
- Develop training and development evaluation instruments
- Facilitate training & development programmes in accordance with policies, procedures and legal requirements
- Facilitate training & development programmes within the allocated time frame
KPI (OUTPUT)
- Facilitated learning programmes as per required programmes and plans
- Quality of training programme evaluation
- Model for effective transfer of learning
- Effectiveness of evaluation instruments
- Facilitated training and development programmes as per requirements and plans
- Adherence to programme principles and policies
Implement and Administer a Learner Management System
Detailed Description (INPUT)
- Manage Learner Management System (LMS) introduction as a project from research phase to full implementation
- Develop and design workflows and processes for implementation of Learner Management System (LMS) in line with Learning & Development Strategy
- Actively market LMS for full uptake across all divisions of the bank
- Ensure integration of LMS with other enterprise-level systems used in the Learning & Development function, as well as the greater People & Culture discipline of the bank
- Maximise utilization of LMS in terms of learner enrolment figures
- Provide the technical and functional support in the daily operations of the enterprise level LMS, and tools to support the development and delivery of learning content
- Provide guidance on new development tools and interface design
- Assess and select new training materials, including educational software for continuous development of LMS
- Update course and learner information for generation of system reports
- Provide LMS reports as required by various stakeholders
KPI (OUTPUT)
- Implemented Learner Management System (LMS)
- Fully-functional, user-friendly LMS
- Full utilization of LMS
- Updated learning content on LMS
- Usability of LMS
- Updated LMS reports
- LMS query resolution
- Turnaround times on LMS queries
Design training curricula and training programmes Detailed Description (INPUT)
Detailed Description (INPUT)
- Evaluate needs and develop new training materials and / or revise current materials to ensure company, learning audience and group training needs are met.
- Evaluate training methodology and provide recommendations for appropriate solutions when necessary.
- Interact with subject matter experts to develop specifications for content of courses.
- State instructional end-goals and create content that matches them
- Visualize instructional graphics, the user interface and the finished product
- Conduct instructional research and analysis on learners and contexts
- Apply tested instructional design theories, practice and methods
- Provide exercises and activities that enhance the learning process
- Determine the effectiveness of training programs by assessing training evaluation data and develop recommendations to enhance the effectiveness
- Create engaging learning activities and compelling course content that enhances retention and transfer
- Create supporting material/media (audio, video, simulations, role plays, games etc.)
- Decide on the criteria used to judge learner’s performance and develop assessment instruments
- Maintain project documentation and course folders
- Create customized web-based instructional elements, and manage online course development.
- Provide design and production assistance expertise in the development of electronic delivery methods.
- Consult with stakeholders on optimal design of online courses and/or programs and effective uses of multimedia for instruction.
- Manage training course development projects from inception to completion
- Maintain project documentation and course folders
- Design and supervise production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and program
- Research and evaluate new and emerging instructional and web technologies to enhance learning
- Deploy learning courses by collaborating between business partners to ensure that learning is scheduled, tracked and reported
KPI (OUTPUT)
- Quality of training material developed
- Relationships with stakeholders
- Relevance of training paths and applicable training curricula
- Appropriate training content developed
- Adherence to policies and procedures
- Adherence to set programme timeframes
- Delivery of online learning content
Preferred Minimum Education and Experience
- A graduate qualification in Human Resources with specialisation in Learning and Development or Training
- Experience with Bankseta and a good understanding of the Bankseta processes.
- A post-graduate qualification in Human Resources with specialisation in Learning & Development or Training Management
- ETDP (Education Training Development Practitioner) certification
- People & Cuulture Learning and Development Environment - Relevant experience in the Learning and Development consulting - 8 years
Critical Competencies
- Policies and Procedures
- Business Environment
- Skills Development
- Curriculum Design
- Legislation
- Relevant understanding of the legislative framework for People & Culture and Skills Development
- Knowledge of SAP and HRIS, specifically in Learning and Development
- Experience in design and development of training curricula and training programmes
- Experience in design and development of a Learning Management System
- Experience with online course management tools, graphic and multimedia authoring software and website design software
- Consulting strategic advice experience
- Project Management experience
- Banking and/or financial sectors.
- Planning, including career and organisational development
- Knowledge of relevant legislation affecting The comapny
- Experience in workplace assessment: Registration as an assessor with HPCSA preferable.
- Knowledge of the relevant legislative framework; i.e. EEA, SDA SDLA and other relevant legislation etc
- Communication
- Computer
- Interpersonal
- Analytical
- Project Management
- Facilitation
- Planning
- Problem Solving
- Time Management
- Reporting
Additional Training or Knowledge
- The incumbent should demonstrate the following competencies:
- Basic HTML and Flash programming knowledge
- Solid knowledge of course development software and at least one Learning Management System
- Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
Additional Requirements
- Travel as and when required
- Extended hours as and when required
