Specialist: Employee Relations

SUMMARY:

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Specialist: Employee Relations in Durban

To provide specialist advice and support related to employee relations; continuously improving the quality, service and associated work outputs...

POSITION INFO:

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Specialist: Employee Relations in Durban

To provide specialist advice and support related to employee relations; continuously improving the quality, service and associated work outputs, contributing to and advising on procedures and processes that are in alignment with established practices, policy and labour legislation.

• 3 - 5 years relevant experience
• Bachelor`s Degrees and Advanced Diplomas (Business, Commerce and Management Studies)

• Accountable for the improvement of quality, service and desired work outputs, advising on procedural and process improvements; enabling adherence to a set framework of policies and procedures
• Proactively identify process-related operational problems, determine cause and effect recommend improvements to solve issues based on previous experience and understanding of the context of the problem
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to an area of specialisation
• Gather information related to specialisation activities; collate and integrate into written reports for assessment or appraisal and present as input to managerial reporting or decision making
• Implement, manage and enable fair employee relations practices, to enable workforce delivery related to business objectives
• Maintain current knowledge of related government rules and regulations, including all applicable Labour laws and regulations, to ensure adherence to compliance and meet reporting requirements
• Collaborate with different business areas to provide employees with knowledge and awareness of relevant laws,associated regulations as well as requirements
• Identify, diagnose, recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective
• Provide training and development related to Labour law processes and the application of internal policies to line management and HR practitioners
• Represent area of responsibility at the Bargaining Council and with associated CCMA processes to effectively resolve disputes
• Support the management in resolving employee disputes, through consultation and act as a mediator to harmonise working relations
• Monitor and advice clients on the industrial or employee relations environment
• Advise on adherence to the application of labour legislation,conditions of employment and other related industrial matters and highlight potential risks
• Represent the organisation in conducting client specific union and employee-related negotiations, facilitating a favourable outcome for the organisation
• Ensure client-specific reporting and trends analysis for all ER activities to enable comprehensive report submission to the team and the senior manager
• Ensure support to clients are executed within agreed client specific SLAs
• Comply with risk and governance policies, implement and provide subject matter feedback to enhance the development of processes applicable to an area of specialisation
• Implement, evaluate, monitor and realign area specific processes,advising on compliance and delivery within the context of specified legislation
• Support and advise business with the aim of mitigating litigation risk across impacted operational areas
• Adhere to financial controls,governance and compliance policies and processes throughout an area of specialisation,contributing to cost efficiency
• Participate in best practice forums and contribute positively to own and operational knowledge improvement related to HR utilisation associated with an area of specialisation
• Making recommendations for guidelines and requirements in support of the change specific to an area of specialisation
• Motivate,coach and develop direct reports, ensuring continuous development of human resources
• Contribute to a culture of stakeholder service excellence in support of an engagement strategy, which builds positive relationships and provides an opportunity for feedback and exceptional service delivery

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