Specialist: POS Hardware and Software

SUMMARY:
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POSITION INFO:

A high-impact opportunity is available for a Specialist in POS hardware and software to lead operational excellence within a fast-paced Payments Division Repairs Centre. This role is ideal for someone with deep technical knowledge, strong leadership capabilities, and a passion for driving service quality and continuous improvement.

Key Responsibilities:

• Manage the full repair process to ensure quality and efficiency

• Develop and implement systems and policies to enhance operations

• Monitor trends and recurring issues to improve turnaround times

• Maintain strong OEM relationships and support in-house software development

• Ensure service levels (SLAs) are met and proactively resolve performance gaps

• Lead continuous improvement initiatives and strategic operational planning

• Analyse data and generate reports to guide decision-making

• Drive cost-saving initiatives and process alignment

• Resolve customer complaints and maintain stakeholder relationships

Required Skills and Competencies:

• Strong analytical, problem-solving, and decision-making skills

• Ability to perform under pressure and meet deadlines

• Excellent communication and stakeholder engagement

• In-depth knowledge of POS software and repair centre operations

• Skilled in using data to drive operational improvements

• Committed to health and safety compliance

Qualifications and Experience:

• Matric and a relevant bachelor's degree (Software Development, Operations Management, Engineering)

• 5–8 years of experience in a similar role, ideally in repairs or warehousing

• Proven leadership and operational excellence track record

• Strong understanding of POS repair processes and software

• Proficiency with ERP/WMS systems and Microsoft Office tools