Stay Specialist

SUMMARY:
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POSITION INFO:

Our client in the Travel Industry is looking for a dynamic, organized and detail-orientated Stay Specialist to join their team based in Stellenbosch.

Overall Job Summary:

Primary responsibility will be to book accommodations on behalf of travel agents.

This position requires excellent math skills. While previous travel industry experience is not mandatory, a background in customer service is desirable. Empathy, organization, level-headedness, multitasking ability, attention to detail, and a strong service-oriented mindset are essential for success in this role.

Job Duties and Responsibilities:

• Booking accommodations for travel agents simultaneously ensuring accuracy and timeliness
• Assisting travel agents in selecting suitable accommodations based on their clients' preferences and requirements.
• Perform mathematical calculations related to bookings (for example: rates, taxes, commissions)
• Provide excellent customer service by addressing inquiries, resolving issues, and offering recommendations.
• Maintain organized records of bookings, client information, and correspondence.
• Collaborate with the Reservations Team to ensure smooth operations and effective communication.
• Stay current with industry trends, destination information, and accommodation options.
• Participate in training sessions to enhance skills and knowledge in the travel and hospitality industry.

Qualification and Experience Requirements:

• Matric qualification with a minimum average of 65% (math skills are essential).
• Previous experience in customer service is preferred.
• Excellent empathy and interpersonal skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills and detail orientated.
• Ability to multitask and work efficiently in a fast-paced environment.
• Service-oriented mindset with a focus on delivering exceptional experiences to clients.
• Flexible to work Monday to Friday, within designated shifts.
• Availability for after-hours emergency line rotation (one week every ten weeks)
• Computer literate and knowledge of relevant software applications.

Location: Stellenbosch

Salary Range: Basic Salary R20 000-R25 000 with an additional commission structure.

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.