SUMMARY:
Main Job Purpose:
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and
maintaining both cloud and on-premises infrastructure solutions, with a specific emphasis on Hyper-
Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software
This role will involve providing specialised technical support and guidance through high-level analysis,
diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for
efficient operations.
In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product
fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep
understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and
manage robust and scalable solutions that align with industry best practices and standards.
Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to
deliver comprehensive and cutting-edge storage and Hyper converged infrastructure solutions for the
company clients.
Minimum Desired Qualifications
- Matric Senior Certificate
- VMWare Certified Professional – Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
Minimum Desired Experience- 3 – 5 Years’ Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Desired Competencies- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
Reporting Structure List Of Duties and Responsibilities: - Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
Support Services- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the client’s IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
Performance Management- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours’ changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
NOTEThe above job profile identifies the key areas of responsibility of the position and is not all - encompassing
description of duties and tasks. The job profile may be subject to review from time to time. The incumbent
will be required to perform similar such duties and tasks in any area of HCI and Storage as may be
designated by management from time to time. The incumbent will at all times be required to render the
highest level of courtesy and service to the company even where such service may fall beyond the main
duties or scope of this position.
POSITION INFO:
Main Job Purpose:
The HCI and Storage Engineer will be primarily responsible for installing, monitoring, testing and
maintaining both cloud and on-premises infrastructure solutions, with a specific emphasis on Hyper-
Converged Infrastructure (HCI), VxRail, UNITY Storage and VNX(e) Hardware and software
This role will involve providing specialised technical support and guidance through high-level analysis,
diagnosis and problem-solving, ensuring that the HCI components of the infrastructure are optimised for
efficient operations.
In addition to HCI expertise, the HCI and Storage Engineer will play a crucial role in qualifying the product
fit, overseeing the installation and implementing IT systems to meet client requirements. Your deep
understanding of Hyper-Converged Infrastructure and Storage will enable you to design, deploy and
manage robust and scalable solutions that align with industry best practices and standards.
Overall, this position requires a combination of technical proficiency in HCI and Storage infrastructure to
deliver comprehensive and cutting-edge storage and Hyper converged infrastructure solutions for the
company clients.
Minimum Desired Qualifications
- Matric Senior Certificate
- VMWare Certified Professional – Data Center Virtualisation 2024
- Huawei HCIA Storage
- Huawei HCIP Storage
- PowerEdge Operate
- PowerEdge Foundations V2
- Technology Architect, Midrange Storage Solutions
Minimum Desired Experience- 3 – 5 Years’ Experience and professional knowledge in HCI, Storage, storage management tools, HCI Management Tools
Minimum Desired Competencies- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
Reporting Structure List Of Duties and Responsibilities: - Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions managing tickets from end-to-end.
- May be required to travel to the associated provinces when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the operational environment and may be used within the project environment
- Will be required to be on Standby
Support Services- Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files.
- Monitor and reduce operating system log files to prevent file systems from overfilling.
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the client’s IT Infrastructure Engineer, as required.
- Apply operating system patch updates, as required.
- Maintain tools for remote management and alert monitoring.
- Maintain operational support procedures.
- Maintain the hardware and software configuration information.
- Evaluate planned changes to the server environment and advise of any requirements to support such changes.
- Adhere to standard security processes and procedures.
- Provide health check and trending reports that include best practices as prescribed by the OEM.
Performance Management- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours’ changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
NOTEThe above job profile identifies the key areas of responsibility of the position and is not all - encompassing
description of duties and tasks. The job profile may be subject to review from time to time. The incumbent
will be required to perform similar such duties and tasks in any area of HCI and Storage as may be
designated by management from time to time. The incumbent will at all times be required to render the
highest level of courtesy and service to the company even where such service may fall beyond the main
duties or scope of this position.
