Store Manager

SUMMARY:
Our client in the retail / FMCG industry, based in the Northern Suburbs, is looking for a Store Manager to join their team. The Store Manager will be responsible for the overall management and operations of the store and be held accountable for its position.

POSITION INFO:
Requirements:

• Minimum 5 - 10 years of experience in the supermarket management and in a senior capacity for at least 3 years
• Diploma / Degree in Retail Management or Business Administration but not limited to.
• Diploma / Degree in Finance or Accounting advantageous.
• Proven track record of driving sales growth and improving customer satisfaction.
• Strong knowledge of retail operations, sales techniques, and customer service practices.
• Excellent working knowledge in MS Office Suite (Excel, Word, Outlook, PowerPoint, etc).
• No criminal record.
• Valid driver's license.

• Store Operations
  
  • Oversee the operations of all store departments, ensuring smooth and efficient workflow.
  • Implement and monitor company procedures and standards aimed at minimizing stock loss and enhancing inventory control.
  • Ensure high standards of store presentation, product quality and customer service.
• Sales & Customer Service
  • Drive sales to meet or exceed monthly, quarterly, and annual targets.
  • Develop and execute sales and marketing strategies to boost store sales.
  • Provide exceptional customer service and handle customer queries and complaints promptly and professionally.
  • Plan and implement new strategies to increase store footfall and attract new customers.
• Staff Management
  • Lead and mentor the assistant managers, developing their leadership skills and capabilities.
  • Foster teamwork and collaboration among store staff and management.
  • Create staff schedules to ensure optimal coverage during trading hours.
  • Conduct regular performance evaluations and provide coaching or corrective action where necessary.
• Inventory & Stock Control
  • Efficient management of inventory, including receiving, pricing and merchandising.
  • Exceptional inventory demand and supply, purchase projection skills.
  • Monitor inventory levels to prevent stock shortages or overstocking.
  • Negotiate with suppliers and vendors to secure competitive deals and maintain strong business relationships.
• Financial Management
  • Prepare and manage budgets, sales forecasts, and expense reports.
  • Exceptional and sound knowledge
  • Monitor and control store expenses to maximize profitability.
  • Analyse sales reports and implement strategies to improve revenue.
  • Monitor market trends and competitor strategies, adjusting business plans as needed.
• Health, Safety & Compliance
  • Ensure the store complies with health and safety regulations.
  • Maintain security protocols to prevent theft and loss.