Strategic Account Manager

SUMMARY:
Client based in Gauteng is looking for a Strategic Account Manager with strong experience in the Software Industry then this position is for you. Client is in the Digital/IT sector

POSITION INFO:
Purpose:

Account Manager is responsible for sales to the existing client base and cultivating long-term productive relationships with  existing customers. 

Key Skills:

• Contribute to general client engagement efforts such as webinars or events that will help to drive sales opportunities
• Contacts decision makers of the existing client base at least once per quarter to assess and clarify customer needs
• View the client environment through the lens of your business acumen to best understand the needs of the key stakeholders and match the appropriate solutions to the issues they face
• Proactively lead strategic account planning process to address client performance objectives and sets critical milestones for the future
• Coordinates the involvement of internal departments and resources to meet the expectations of customers and meet performance objectives

General :

• Build strong relationships with regional client base     
  Meet assigned targets for profitable sales volume and objectives in assigned accounts 
• Work closely with Customer Support department to ensure customer satisfaction and issue resolution 

Requirements:

• Candidate must have 2 years experience in the software industry
• Candidate should demonstrate 2 years experience in software sales or Account Management
• Technical background an asset
• Customer Service Background an Asset
• Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge of technologies, systems, and Industry solutions
• Experience with Customer Relationship Management (CRM) software such as, Salesforce and Hubspot
• Bachelor’s degree in computer science, business or a related field advantageous
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• A high degree of professionalism
• Good time-management skills with a problem-solving attitude

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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