Student Support Team Leader

Recruiter:

Dananda Talent

Job Ref:

JHB000567/Terry

Date posted:

Monday, July 21, 2025

Location:

Sandton, South Africa

Salary:

Monthly

SUMMARY:
Our client is seeking an Student Support Team Leader.
To lead and manage the student support team in delivering high-quality, student-centered services.

POSITION INFO:

Key Responsibilities

Supervise and mentor a team of student support administrators and advisors.
Oversee the delivery of student support services, ensuring responsiveness and professionalism.
Monitor student engagement, academic progress, and well-being, and implement early intervention strategies.
Coordinate orientation, onboarding, and retention initiatives.

Requirements:

Education

Bachelor’s degree (NQF Level 7) in Education, Psychology, Administration, or a related field.
Postgraduate qualification (advantageous).

Experience

4–6 years in student support or academic administration.
At least 2 years in a supervisory or team leadership role.
Experience in a private higher education institution preferred.

Skills & Competencies

Strong leadership and team management skills.
Excellent interpersonal and conflict resolution abilities.
High-level administrative and organizational skills.
Proficiency in student information systems (e.g., ITS, Moodle) and Microsoft Office.
Ability to work under pressure and manage multiple priorities.

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