Supply Chain: Order Management Team Lead

(DUTIES & RESPONSIBILITIES)
- Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
- Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices
for all processes.
- Prepare and update various sales & purchase orders through SAP system and provide update on all orders.
- Monitor all vendor performance and evaluate all orders and provide all required approvals.
- Verify all order line and prepare order reports on a daily basis.
- Manage orders in transit and provide updates to relevant stakeholders
- Resolve all customer & supplier queries.
- Monitor and evaluate all order issues and resolve discrepancies to ensure accurate billing of all orders.
- Provide an interface with finance department and manage all contracting processes and manage all incoming purchase orders from various email
locations.
- Monitor and process all returns according to financial requirements and ensure compliance to all SAP reporting requirements.
- Effectively lead, train, mentor, and motivate direct reports to build a world-class Order Management team

ACADEMIC QUALIFICATIONS:
- Degree / NDip in Supply Chain or relevant qualification
- Matric /National qualification (certificate)

EXPERIENCE:
- 5 years’ experience I Order Management
- Essential to have experience in dealing with customers at multiple levels
- Must be able to work unsupervised and with a sense of urgency
- Extensive knowledge on SAP (PTP, IM, OTC)
- Intermediate to advanced level experience on the Microsoft suite

KNOWLEDGE, SKILL & ABILITIES:
- Strong communication and open personality
- Takes initiative and 'think out of the box
- Act with integrity and professionalism.
- Adhering to principles and values (Trustworthy, reliable and responsible).
- Cope with pressure.
- Good administrative skills.
- Be able to work in a team as well as independently.
- Accuracy and attentiveness to detail.
- Ability to excel and exceed customer expectations in a pressurised production driven environment