Support Analyst

Recruiter:

IntelliStaff

Job Ref:

JHB002500/CA

Date posted:

Monday, October 24, 2022

Location:

Capetown, South Africa

Salary:

MR Monthly

JOB SUMMARY:
Our client is looking for an experienced Support Analyst to join their Implementation and Support Team. He or she will have at least 4 years of working within Payments 24x7 support, ideally on the ACI Postilion payments switch or within cloud products on AWS or other cloud platforms

JOB DESCRIPTION:

Area: Century City Cape Town

Responsibilities:

Understanding and following contractual agreements with customers relating to support and all internal support processes.
Part of the 24x7 1st line production support rota for all of our customers and all our product sets, of which there are many.
Responsible for managing production support incidents, gathering data, performing tests and replicating and resolving the causes of these incidents.
Management of support tickets / incidents to which they are assigned, including all related stakeholder communications and keeping these tickets up to date.
Compiling and walking through regular production support reports with relevant customers
Answering customer questions (not necessarily incidents) related to production configuration and operation by testing, reviewing code (if available and it is within their skillset) and reviewing documentation.
Installing applications and troubleshooting failure of installations.
Contributing to developing training material of support processes not yet documented.
Performing other duties as assigned.

Qualification and experience
Bachelor’s degree in a software, technical or related field from a recognised institution.
Minimum 4 years’ experience as a Support Analyst or similar role within a software organisation, preferably in Payments and Postilion.
Experience with Agile development methodologies like Scrum
Experience with Atlassian Jira and Confluence
Excellent analytical and investigative skills
Ability to deal with stress, as the job will entail obstacles, challenges and responsibility.
Proficiency in standard Windows-based IT applications
Technical Information
The Products that the Support Analyst will be supporting use the following technologies

Windows (Windows 10, Windows Server)
ACI Product Set (Postilion)
Databases (Microsoft SQL Server, SQL Databases)
Amazon Web Services

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

ITApplications Support Analyst
Location: Cape Town
Salary:
3 days ago

Data Integrity and Systems Support Analyst (Agricultural OR Fruit)
Location: Cape Town
Salary:
89 days ago

Financial Analyst
Location: Cape Town
Salary: 600 000
You have earned your stripes as a Chartered Accountant (SA), or you are right on the brink of qualifying. You are sharp, analytical, and ready to trade audit checklists for commercial strategy and boardroom influence.If you are looking for a role where your insights drive real business decisions in a fast-paced, high-performance environment, this is the one for you.
1 day ago

Business Process and Test analyst - Contract - Onsite
Location: Cape Town
Salary: R400 - 470 per hour
Business Process and Test analyst - Contract - Onsite
1 day ago

Supply Chain Quality Controller
Location: Stellenbosch
Salary:
Our client, an established company based in Stellenbosch, Cape Town, is seeking a Supply Chain Quality Controller to join their dynamic team. The ideal candidate will hold a BSc/Diploma/Degree in Quality Management, Quality Assurance, Food Technology, Food Science, or Supply Chain Management, and have 3–5 years of experience in a compliance-related role such as Compliance Officer or Complian...
1 day ago

Graduate Quantitative Investment Analyst
Location: Cape Town
Salary:
3 days ago

Senior Security Analyst
Location: Cape Town
Salary:
3 days ago

Compliance Analyst / KYC Officer
Location: Cape Town
Salary: R44 000.00 Monthly
Job Description: The Compliance analyst / KYC Officer will be responsible for conducting Know Your Customer (KYC) reviews, performing Anti-Money Laundering (AML) checks, and ensuring that all transactions and business relationships adhere to both UK and South African regulatory frameworks. The role will also support the Head of Compliance in audit preparation, internal reporting, and policy implem...
4 days ago

Technical Business Analyst
Location: Cape Town
Salary: Annually
Technical Business analyst who will be responsible for contributing technically to software development projects.
4 days ago

Treasury Analyst
Location: Cape Town
Salary: Annually
Take the next step in your finance career
4 days ago

Support Analyst

Similar jobs you might be interested in:

Create a free job alert for Support Analyst in Capetown