Support Consultant

Primary Responsibilities

• Support users telephonically (Web Application Support)
• User contact and communication (telephonic and digital)
• Previous experience with Ticketing system and CRM (Advantageous)
• Proficient in SQL (Advantageous)
• Must be able to work shift
• Ability to effectively handle stress, pressures, and challenges.

Level One Support

• Answering of the helpdesk escalations.
• Development of SQL queries that support the support process.
• Work alongside other departments to achieve company goals and visions.
• Meeting support SLA.

Database Querying

The Customer Service Consultant will need to use SQL to query the many databases that we operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Training

The Team Leader may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.

Skills Required

• Technical (Required)
  • Bachelor’s degree in computer science, software engineering, or a related field
  • Basic T-SQL Querying (1-2 years)
  • Basic understanding of web applications.
  • Experience using SQL to update and retrieve data
  • SQL Reporting Services
  • SQL Integration Services
  • Ticketing System
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• Soft
  • Experience in a support team environment.
  • Fluent in English / Afrikaans
  • Good Verbal / Writing Skills
  • Problem Solving