Support Dev Lead

SUMMARY:
Support Dev Lead | Johannesburg

POSITION INFO:

Support Dev Lead

Johannesburg

Permanent

An entrepreneurial, and forward-thinking company specialises in utilizing geospatial data and technologies to help clients enhance their operational efficiencies and increase profitability. They offer tailored data, insights, and innovative products across various industries, aiming to convert raw data into practical business insights. With expertise spanning over two decades in spatial and telematics domains, they serve sectors like fleet management, logistics, retail, advertising, the public sector, and more. They value partnerships highly, focusing on collaborative relationships to advance the field of geospatial intelligence.

The company has a number of products and companies under its umbrella, creating and building new products and solutions. The team would like to attract energetic, passionate individuals committed to growing with them.

Our team needs an experienced support manager who can assist with establishing a formal structure to the team (Standard operating procedures, quality assurance, mentoring, tools & techniques). One of their divisions has evolved from start-up to a growing company, but their internal processes have not, and that is where the team needs someone to come in and add value.

Responsibilities:

• Manage a team of roughly 5 reports.
• The team is a support team who’s focus is roughly 70% support and 30% Dev
• Identify and implement improvements
• Recommend and establish new ways of working, processes, tools, techniques and implement them
• Motivate and mentor team members

Requirements:

• A few years years managing IT teams
• Able to identify areas of improvement
• Establish/recommend new ways of work, processes, tools, techniques and implement them
• Can motivate / mentor team members
• Good communication skills and customer engagement
• Software Development background is a requirement
• Be obsessed with quality, customer service and driving excellence
• Familiar with cloud-based architectures and solutions
• Be able to work under pressure (as we are in growth stage, we are constantly chasing deadlines and work under pressure)

Our current tech stack:

• Python
• Linux
• Postgres SQL
• GIS technologies
• API’s
• React (UI)
• Cloud based architectures